Technical Writer (AI Enablement)

Aquent; Austin (TX); On-site; USD 55,000 - 96,000; Full time

Benefits offered by this job

Subsidized health, vision, and dental

Paid sick leave

Retirement plans with match

Free online training through AquentGym

Job summary

Aquent is partnering with a leading financial services organization to hire a meticulous technical writer who will build foundational AI enablement knowledge resources, governance documentation, and scalable content platforms. The role centers on creating procedures, playbooks, FAQs, checklists, and decision trees for diverse business and technical audiences.

You will develop clear visuals like process maps and workflow diagrams, collaborating with stakeholders across business, technology, risk,

Qualifications

• 3-5 years of experience in technical writing, IT documentation, knowledge management, business analysis, process design, or a related field.
• Proven hands-on experience creating and maintaining content in SharePoint and Confluence.
• Demonstrated ability to produce clear procedures, process maps, and visual documentation for intricate workflows.
• Solid ability to engage with both technical and non-technical stakeholders.

Responsibilities

• Design, build, and maintain knowledge platforms (SharePoint, Confluence) for AI enablement and governance.
• Create and refine documentation including procedures, playbooks, FAQs, checklists, and decision trees.
• Develop visual aids such as process maps, diagrams, swimlanes, and operating-model visuals.

Skills

Technical writing

Knowledge management

Process design

Stakeholder interviews

Content governance

Diagramming

Visio

PowerPoint

Word

Tools

SharePoint

Confluence

Visio

PowerPoint

Word

Job description

Join a leading organization in the financial services sector, committed to empowering individuals and institutions through innovative solutions. This company is at the forefront of leveraging advanced technologies to enhance operational efficiency and deliver exceptional value. Aquent is proud to partner with this forward-thinking client to find exceptional talent.

Are you a meticulous technical writer with a passion for clarity and a knack for demystifying complex concepts? We are seeking a dynamic consultant to play a pivotal role in shaping the future of AI enablement within a prominent financial services organization. This is an incredible opportunity to leverage your expertise to build foundational knowledge resources, streamline processes, and empower teams across the enterprise to harness the power of artificial intelligence. Your work will directly impact how cutting-edge AI strategies are understood, adopted, and governed, driving innovation and efficiency at scale.

What You Will Do

• Design, build, and maintain knowledge platforms (e.g., SharePoint, Confluence) for AI enablement and governance, ensuring logical navigation, optimal page structures, and organized content.
• Create and refine essential documentation, including procedures, process guides, playbooks, FAQs, checklists, and decision trees, tailored for diverse business and technical audiences.
• Develop clear visual aids such as process maps, workflow diagrams, swimlanes, and operating-model visuals to illustrate roles, handoffs, approvals, and escalation paths.
• Conduct stakeholder interviews and working sessions to gather information, identify documentation gaps, and validate content with subject-matter experts.
• Enhance consistency across all materials by implementing common terminology, formatting standards, version control, and robust content-review processes.
• Collaborate strategically with business, technology, data, risk, compliance, legal, and governance stakeholders to transform evolving requirements into actionable, implementation-ready artifacts.

Must-Have Qualifications

• 3-5 years of experience in technical writing, IT documentation, knowledge management, business analysis, process design, or a related field.
• Proven hands-on experience creating and maintaining content in knowledge management platforms like SharePoint and Confluence.
• Demonstrated ability to produce clear procedures, process maps, and visual documentation for intricate workflows.
• Solid working knowledge of enterprise technology environments and exceptional communication skills to engage effectively with both technical and non-technical stakeholders.
• Superior writing, editing, interviewing, synthesis, organization, and attention-to-detail skills.
• Proficiency with diagramming and documentation tools such as Visio, PowerPoint, Word, or comparable platforms.

Nice-to-Have Qualifications

• Experience documenting AI, data, technology governance, risk, compliance, or other emerging-technology processes.
• Familiarity with work-management tools like Jira; experience within the financial services or other regulated industries is a significant plus.

• subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match
• free online training through Aquent Gymnasium

Aquent is an equal-opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.