Technical Writer

Itron, Inc.; West Union (SC); On-site; USD 60,000 - 81,250; Full time

Benefits offered by this job

Hybrid work schedule

401k matching

Employee stock purchase program

Paid vacation

Job summary

Itron, Inc. is seeking a Technical Writer to deliver clear, customer-centric documentation for hardware and software solutions used by utilities worldwide.

You will learn products in depth, write admin guides, installation manuals, and developer docs, and collaborate with engineering, product management, support, and QA in an agile environment. You will manage multiple documentation projects across release cycles, follow style guidelines, create visuals, and prepare content for localization to

Qualifications

• Demonstrated experience creating technical or procedural documentation with clear structure.
• Ability to work independently and take ownership while collaborating with the team.
• Strong organizational and project management skills in a fast-paced environment.
• Excellent written and verbal communication with inclusive language.
• Ability to learn complex technologies quickly and translate into user-friendly docs.
• Bachelor's degree or equivalent professional experience.

Responsibilities

• Create and maintain customer-facing content across manuals, guides, and online help.
• Collaborate with engineering, product management, support, and QA to ensure accuracy.
• Synthesize complex information into clear, actionable documentation.
• Learn products deeply to ensure content reflects real-world use.
• Manage multiple projects across release cycles and meet deadlines.

Skills

Technical writing

Project management

Organizational skills

Verbal communication

Learning quickly

Education

Bachelor's degree or equivalent

Tools

MadCap Flare

Job description

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

Itron is seeking an energetic and motivated Technical Writer to join our team. In this role, you will contribute to delivering clear, accurate, and customer‑centric documentation for a broad range of hardware and software solutions that support utilities worldwide. We are committed to supporting your growth as you learn our tools, processes, and technologies.

You are someone who enjoys becoming deeply technical in your craft — taking the time to understand products in detail in order to create high‑quality documentation that empowers customers and internal stakeholders. You thrive in a fast‑paced, agile environment and bring strong project management, communication, and collaboration skills to your work.

Duties & Responsibilities

• Learn and apply Itron's documentation tools, standards, and processes to create and maintain a wide range of customer‑facing content, including administrator guides, installation manuals, developer documentation, integration and implementation guides, release notes, product bulletins, online help systems, and user interface text.
• Produce customer‑centric documentation that enables utilities to successfully deploy, operate, and maintain Itron's technology solutions, demonstrating a strong commitment to clarity, usability, and accessibility.
• Collaborate closely with cross‑functional teams — including engineering, product management, support, and quality assurance — to gather requirements, validate technical accuracy, and ensure documentation aligns with product capabilities and customer needs.
• Research and track product requirements, technical specifications, defects, and enhancements; proactively synthesize complex information into clear, concise, and actionable documentation.
• Actively learn and use the products you document to ensure content reflects real‑world application, helping drive high‑quality, authentic deliverables.
• Manage multiple documentation projects simultaneously, aligning deliverables with software, firmware, and hardware release cycles while meeting deadlines and maintaining accountability.
• Follow established style guidelines, voice standards, and best practices to ensure consistency across all documentation deliverables.
• Create and maintain visual assets such as screenshots, diagrams, and workflows that enhance understanding and improve the user experience.
• Prepare and structure documentation for localization, ensuring global accessibility for diverse customer bases.
• Continuously seek opportunities to improve documentation processes, tools, and content, contributing innovative ideas that enhance team efficiency and product adoption.
• Participate in agile workflows, including sprint planning and reviews, ensuring documentation remains aligned with evolving product development.

Required Skills & Experience

• Demonstrated experience creating technical or procedural documentation, with writing samples that reflect clarity, structure, and attention to detail.
• Ability to work independently and take ownership of deliverables while remaining collaborative and responsive to team input.
• Strong organizational and project management skills, with the ability to prioritize and manage multiple deliverables in a dynamic, fast‑paced environment.
• Excellent written and verbal communication skills, with a focus on inclusive, accessible, and customer‑focused language.
• Proven ability to learn complex technologies quickly and translate technical concepts into user‑friendly documentation.
• Bachelor's degree in a relevant field or equivalent professional experience.
• A collaborative, accountable, and agile mindset, with a commitment to continuous improvement and delivering value to customers.

Preferred Skills & Experience

• Understanding of networking technologies and their application in large‑scale systems.
• Experience using technical documentation tools such as MadCap Flare or similar platforms.
• Familiarity with the utilities and energy industry, including electrical systems or smart infrastructure technologies.
• Basic knowledge of Linux or Unix environments.
• Experience with programming languages such as C, C++, Java, or SQL, enabling deeper technical insight into product functionality.
• Demonstrated ability to contribute innovative ideas that improve documentation quality, usability, and team processes.

Pay Transparency Info

The successful candidate's starting salary will be determined based on permissible, non‑discriminatory factors such as skills and experience and may vary by location. The base salary is $60,000 – $81,250.

Benefits

This position also includes a competitive benefit package including financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more!

Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!

The successful candidate's starting wage will be determined based on permissible, non‑discriminatory factors such as skills and experience.

Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email [e-mail].

Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com