Technical Writer

InstantServe LLC; Washington (District of Columbia); On-site; USD 70,000 - 90,000; Full time

Job summary

InstantServe LLC seeks a skilled Technical Writer to review, edit, and update agency content for accuracy, accessibility, and branding alignment.

You will draft, revise, and maintain website text, announcements, newsletters, guidance documents, and other communications, ensuring clarity and consistency.

The role requires excellent writing, editing, proofreading, strong organizational skills, and experience with CMS, Word, PowerPoint, and Adobe Acrobat.

Qualifications

• Bachelor’s degree in English, Technical Writing, Communications, Journalism, Public Administration, or related field.
• 1–6 years of professional experience in technical writing, editing, communications, or document management.
• Experience editing website content and technical or administrative documentation.
• Experience developing and maintaining Standard Operating Procedures (SOPs).
• Excellent written, verbal, editing, and proofreading skills with exceptional attention to detail.
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) and Adobe Acrobat.
• Experience using content management systems (CMS) for website updates is preferred.
• Ability to manage multiple projects, prioritize deadlines, and work independently and collaboratively.

Responsibilities

• Review, edit, and update agency website content to ensure accuracy, consistency, accessibility, and alignment with branding and standards.
• Draft, revise, and maintain website text, announcements, newsletters, guidance documents, and other communications.
• Edit and proofread a variety of materials for grammar, punctuation, clarity, tone, and formatting.
• Review, update, and standardize SOPs and other operational documentation.
• Format documents, reports, manuals, presentations, and correspondence for distribution.

Skills

Editing and proofreading

Written communication

Organization and multitasking

Attention to detail

CMS experience

Education

Bachelor’s degree in English

Tools

Microsoft Word

PowerPoint

Excel

Adobe Acrobat

CMS platforms

Job description

• Review, edit, and update agency website content to ensure accuracy, consistency, accessibility, and alignment with agency branding and communication standards.
• Draft, revise, and maintain website text, announcements, newsletters, guidance documents, and other agency communications.
• Edit and proofread a variety of written materials for grammar, punctuation, clarity, tone, and formatting.
• Review, update, and standardize Standard Operating Procedures (SOPs) and other operational documentation.
• Format documents, reports, manuals, presentations, and correspondence for internal and external distribution.
• Collaborate with subject matter experts and program staff to gather information and translate technical or complex information into clear, concise, and audience-appropriate content.
• Ensure all documents comply with agency style guides, document control procedures, and applicable policies.
• Maintain document version control and support the organization of agency documentation.
• Recommend improvements to documentation processes, templates, and writing standards to promote consistency and efficiency.
• Perform other related duties as assigned.

Minimum Qualifications

• Bachelor’s degree in English, Technical Writing, Communications, Journalism, Public Administration, or a related field. Relevant experience may substitute for education where applicable.
• One (1) to six (6) years of professional experience in technical writing, editing, communications, or document management.
• Experience editing website content and technical or administrative documentation.
• Experience developing and maintaining Standard Operating Procedures (SOPs).
• Excellent written, verbal, editing, and proofreading skills with exceptional attention to detail.
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) and Adobe Acrobat.
• Experience using content management systems (CMS) for website updates is preferred.
• Ability to manage multiple projects, prioritize deadlines, and work independently and collaboratively.
• Strong organizational, analytical, and communication skills.

Preferred Qualifications

• Experience working in a government or public sector environment.
• Knowledge of plain language principles and web accessibility standards.
• Familiarity with document management systems and agency records management practices.