Technical Writer

Softthink Solutions; Washington (District of Columbia); On-site; USD 62,000 - 76,000; Full time

Job summary

Softthink Solutions in Washington, DC seeks a Technical Writer to develop, edit, and maintain IT documentation supporting OIS and IRMD operations.

You will produce user guides, SOPs, requirements, agendas, and reporting materials, ensuring clarity, accuracy, and compliance with IT policies while supporting PMs, analysts, and business units.

Qualifications

• Experience producing technical documentation in IT or business environments.
• Strong writing, editing, and communication skills.
• Experience using Microsoft Office and collaboration tools.
• Ability to translate complex technical concepts into clear, user-friendly content.

Responsibilities

• Develop and maintain IT documentation (requirements, SOPs, user guides, project artifacts).
• Prepare agendas, communications, and reporting materials.
• Support PMs and analysts by documenting project deliverables and governance artifacts.
• Ensure documentation accuracy, clarity, and compliance with IT policies.
• Maintain documentation repositories (SharePoint, Teams, Confluence).
• Assist with monthly reporting and deliverable preparation.

Skills

Technical writing

Editing

Microsoft Office

Content simplification

Education

Bachelor's degree

Technical writing certification

Tools

SharePoint

Confluence

Teams

Job description

Job Title: Technical Writer
Location: Washington, DC
Work Authorization: US Citizen

Role Summary

The Technical Writer develops, edits, and maintains IT documentation supporting OIS and IRMD operations. This includes project documentation, requirements, SOPs, user guides, communications, agendas, and reporting materials. The writer ensures clarity, accuracy, and compliance with established IT policies while supporting PMs, analysts, and business units.

Roles & Responsibilities

• Develop and maintain IT documentation (requirements, SOPs, user guides, project artifacts)
• Prepare agendas, communications, and reporting materials
• Support PMs and analysts by documenting project deliverables and governance artifacts
• Ensure documentation accuracy, clarity, and compliance with IT policies
• Maintain documentation repositories (SharePoint, Teams, Confluence)
• Assist with monthly reporting and deliverable preparation

Professional Experience

• Experience producing technical documentation in IT or business environments
• Strong writing, editing, and communication skills
• Experience using Microsoft Office and collaboration tools
• Ability to translate complex technical concepts into clear, user-friendly content.

Educational Qualifications

• Bachelor’s degree preferred (communications, English, IT, or related field)
• Training or certification in technical writing is beneficial.

Compensation: $45.00 - $55.00 per hour

Mission Statement

Softthink Solutions’ mission is to drive continuous innovation in IT services by prioritizing product development and implementing trustworthy computing practices. Our focus on secure and reliable product delivery is backed by sound business practices and a commitment to the long-term satisfaction of our clients in every project, regardless of its size or complexity.

Through our innovative solutions and dedicated team of experts, we strive to exceed our clients’ expectations and set the standard for excellence in the IT industry.

Vision Statement

At Softthink Solutions, our vision is to be a trusted partner for our clients, empowering them to bring their ideas to life in the most efficient and effective manner possible. We are committed to using established best practices, industry-standard processes, and cutting-edge technology to deliver top-notch solutions that exceed expectations.

Our goal is to be recognized as leaders in the industry for our innovative, reliable, and secure IT services and solutions, and to drive the success of our clients through every project we undertake.

Careers

STSI is an independent US-based Software services and consulting partner with a primary focus on long-term relationships with both clients and team members.

STSI offers team members cutting-edge technology, training, and career guidance to expand and grow their skill sets and bring maximum value to our clients.

STSI is constantly reviewing and expanding its people strength and strives to optimally match client needs to team member talents. We work with a variety of employment statuses – from citizens to permanent residents to H1B and EAD immigrants. We have openings for entry level as well as senior positions across a variety of specializations with active in-house and client projects.

In an industry that’s constantly reinventing itself, STSI challenges its team members and consultants with engagements that involve specialized services and advanced IT solutions – applying agile development principles, methodical planning, creative thinking, and continuous learning. A dynamic environment keeps our team members ahead of the curve by providing:

• Opportunities to work with leading multinational clients.
• A comprehensive portfolio of solutions that span leading-edge technologies from Enterprise Architecture to Business Intelligence to Quality Assurance
• Established methodologies, processes, and mentoring to maximize efficacy and efficiency.
• A growing R&D division continually exploring and pioneering the latest technological developments in a variety of disciplines.