Technical Writer

CSZNet Inc.; Washington (District of Columbia); On-site; USD 65,000 - 85,000; Full time

Job summary

CSZNet Inc. is seeking a Technical Writer to create, edit, and maintain clear, accurate written materials for the Department of Licensing and Consumer Protection.

You will ensure consistency with agency standards and facilitate effective communication to internal and external stakeholders. The role requires drafting website content, announcements, guidance documents, and SOPs, with strong editing, proofreading, and attention to detail.

Qualifications

• Bachelor’s degree in English, Technical Writing, Communications, Journalism, Public Administration, or related field.
• 1–6 years of professional experience in technical writing, editing, or document management.
• Experience editing website content and technical or administrative documentation.
• Experience developing and maintaining Standard Operating Procedures (SOPs).
• Excellent written, verbal, editing, and proofreading skills with attention to detail.
• Proficiency with Word, PowerPoint, Excel and Adobe Acrobat; CMS experience preferred.

Responsibilities

• Review, edit, and update agency website content to ensure accuracy and alignment with branding and standards.
• Draft, revise, and maintain website text, announcements, newsletters, guidance documents, and other communications.
• Edit and proofread a variety of materials for grammar, punctuation, clarity, tone, and formatting.
• Review, update, and standardize SOPs and other operational documentation.
• Format documents, reports, manuals, presentations for distribution.
• Collaborate with subject matter experts to translate technical information into clear content.

Skills

Technical writing

Editing

Content management

Attention to detail

Communication skills

Project management

Education

Bachelor’s degree in English, Technical Writing, Communications, Journalism, Public Administration, or related field

Tools

Microsoft Office Suite

Adobe Acrobat

CMS

Job description

The Technical Writer is responsible for creating, reviewing, editing, and maintaining clear, accurate, and user-friendly written materials to support the Department of Licensing and Consumer Protection operations and communications. This role ensures that content is consistent, well-organized, compliant with agency standards, and effectively communicates information to internal and external stakeholders.

Key Responsibilities

• Review, edit, and update agency website content to ensure accuracy, consistency, accessibility, and alignment with agency branding and communication standards.
• Draft, revise, and maintain website text, announcements, newsletters, guidance documents, and other agency communications.
• Edit and proofread a variety of written materials for grammar, punctuation, clarity, tone, and formatting.
• Review, update, and standardize Standard Operating Procedures (SOPs) and other operational documentation.
• Format documents, reports, manuals, presentations, and correspondence for internal and external distribution.
• Collaborate with subject matter experts and program staff to gather information and translate technical or complex information into clear, concise, and audience-appropriate content.
• Ensure all documents comply with agency style guides, document control procedures, and applicable policies.
• Maintain document version control and support the organization of agency documentation.
• Recommend improvements to documentation processes, templates, and writing standards to promote consistency and efficiency.
• Perform other related duties as assigned.

Minimum Qualifications

• Bachelor’s degree in English, Technical Writing, Communications, Journalism, Public Administration, or a related field. Relevant experience may substitute for education where applicable.
• One (1) to six (6) years of professional experience in technical writing, editing, communications, or document management.
• Experience editing website content and technical or administrative documentation.
• Experience developing and maintaining Standard Operating Procedures (SOPs).
• Excellent written, verbal, editing, and proofreading skills with exceptional attention to detail.
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) and Adobe Acrobat.
• Experience using content management systems (CMS) for website updates is preferred.
• Ability to manage multiple projects, prioritize deadlines, and work independently and collaboratively.
• Strong organizational, analytical, and communication skills.

Preferred Qualifications

• Experience working in a government or public sector environment.
• Knowledge of plain language principles and web accessibility standards.
• Familiarity with document management systems and agency records management practices.