Technical Writer

Cypress HCM; United States; Hybrid; USD 89,544 - 117,096; Full time

Job summary

Cypress HCM is seeking an experienced technical writer to update and expand platform documentation, focusing on new features and changes. You will collaborate with Engineering and Product Management to ensure accuracy and completeness.

The role requires clear, jargon-free writing in English, 10+ years of experience, and familiarity with cloud products, Oracle, Kubernetes, DITA, Oxygen XML Author, and Git/GitHub. Hybrid work is preferred with some onsite days in Palo Alto.

Qualifications

• BA degree in Technical Writing, English, Journalism, or related field.
• At least 10 years of experience writing technical content.
• Excellent English writing skills.
• Experience documenting public cloud products, Oracle, and Kubernetes.
• Experience with Oxygen XML Author and DITA.
• Experience managing documentation using Git and GitHub.
• Remote-friendly role with hybrid onsite days in Palo Alto.

Responsibilities

• Update existing documentation to reflect new features, enhancements, and changes to the platform.
• Collaborate with Engineering and Product Management to ensure accuracy and completeness in technical documentation.
• Work closely with the writing team to ensure consistency in detail, style, and presentation.
• Write high quality technical content that effectively communicates complex information clearly, concisely, and without jargon.

Skills

Technical writing

English writing

Cross-functional collaboration

Clear, concise communication

Education

BA in Technical Writing / English / Journalism

Tools

Oxygen XML Author

Git

GitHub

CLI

Linux

DITA

Job description

Responsibilities

• Update existing documentation to reflect new features, enhancements, and changes to the platform.
• Collaborate with cross functional teams, including Engineering and Product Management, to ensure accuracy and completeness in technical documentation.
• Work closely with the other members of the writing team to ensure consistency in detail, style, and presentation.
• Write high quality technical content that effectively communicates complex information clearly, concisely, and without jargon.

Experience And Qualifications

• BA degree in Technical Writing, English, Journalism, a related writing-oriented field, or equivalent practical experience.
• At least 10 years of experience writing technical content.
• Excellent English writing skills.
• Experience documenting public cloud products, Oracle, and Kubernetes.
• Skill using Oxygen XML Author or a similar product to create documentation in DITA.
• Ability to manage documentation using Git and GitHub.
• Experience working with CLI and Linux-like OS is a plus.
• Role is open to remote candidates; however, Ideal candidates would be local to Palo Alto and able to report onsite in a hybrid capacity for 2-3 days per week.

Compensation: $65 - $85 per hour