Operations Admin

Foundation Software; Strongsville (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Tickets to Cleveland sporting events

Lunch and learns

Employee appreciation events

Paid vacation

Paid holidays

401(k) with matching contributions

Medical, dental, and vision coverage

Liberty Mutual insurance discounts

Job summary

Foundation Software is seeking an Operations Admin to support company-wide projects focused on process alignment and improvement. This role coordinates cross-functional initiatives, manages process documentation, and ensures project goals align with business objectives.

The ideal candidate thrives in a collaborative environment and drives operational efficiency and standardization. Based in Northeast Ohio, Foundation offers a fun, casual culture with comprehensive benefits, wellness facilities,

Qualifications

• 2+ years of experience in operations or process improvement.
• Ability to document, streamline, and optimize business processes.
• Experience with CRM, project management, or workflow automation tools.
• Strong organizational and multi-project management skills.
• Excellent written and verbal communication; team-oriented.
• Analytical mindset to identify gaps and propose solutions.
• Detail-oriented, proactive, and self-motivated with accountability.
• Ability to adapt to a fast-paced environment and shifting priorities.

Responsibilities

• Plan, coordinate, and track key operational projects across departments.
• Collaborate with stakeholders to document and refine business processes.
• Maintain and update project documentation, workflows, SOPs, and training materials.
• Monitor timelines and assist in meeting deadlines.
• Create onboarding and training materials for customer success and support teams.
• Support continuous improvement across company-wide initiatives.

Skills

Experience in operations or process-im

Documentation and process mapping

Analytical mindset

Strong communication

Cross-functional collaboration

Independent and accountable

Adaptability to fast pace

Tools

CRM software

Project management tools

Workflow automation tools

Job description

Position Summary

Foundation Software is seeking a detail-oriented and proactive Operations Admin to support company-wide projects focused on process alignment and improvement. This role will assist the Operations team in coordinating cross-functional initiatives, managing process documentation, and ensuring that project goals align with business objectives. The ideal candidate will thrive in a collaborative environment, working closely with various departments to drive operational efficiency and standardization.

What is great about working for Foundation?

Plenty! We have a fun, casual, yet hard-working culture that invests in our employees, promotes creativity, and delivers on our reputation. Would you like to work for a company that offers manicures and pedicures in the office? We do! How about massages, house cleaning, laundry service, monthly car washes, catered lunches Wednesdays and a monthly happy hour - we offer all this and more!

At Foundation we believe in and promote a work-life balance with a top-notch workout facility, fitness classes and free personal training; and for those competitive types, a game room complete with table tennis, foosball, and video game systems. Also, some comforts of home, there is a full kitchen, free coffee and specialty flavors, soft drinks, and snacks.

Essential Functions and Responsibilities

• Assist in planning, coordinating, and tracking key operational projects to align processes across departments.
• Collaborate with stakeholders to document and refine business processes, ensuring clarity and consistency.
• Maintain and update project documentation, including workflows, SOPs, and training materials.
• Monitor project timelines and assist in ensuring deadlines are met by assisting with various assigned tasks.
• Assist in creating onboarding and training materials for customer success and support team members on updated processes and procedures.
• Work closely with the Operations team to support continuous improvement efforts across company-wide initiatives.

Required Skills and Experience

• 2+ years of experience in operations or process improvement.
• Strong ability to document, streamline, and optimize business processes.
• Experience working with CRM, project management, or workflow automation tools.
• Exceptional organizational skills with the ability to manage multiple projects simultaneously while maintaining independence and accountability.
• Strong written and verbal communication skills with the ability to work well within a team environment.
• Analytical mindset with problem-solving skills to assist in identifying operational gaps and propose solutions.
• Detail-oriented, proactive, and self-motivated with a keen sense of accountability.
• Ability to adapt to a fast-paced environment and manage shifting priorities.

• Other employee rewards include tickets to Cleveland sporting events, a variety of lunch and learns, and various employee-appreciation events throughout the year.
• Benefits include paid vacation, paid holidays, 401(k) with match, and tuition reimbursement, plus medical, eye and dental.
• Now offering discounts on pet, home, and auto insurance through Liberty Mutual!

Foundation is constantly recognized as one of Northeast Ohio's top workplaces. We are a 20-time winner of the NorthCoast 99 award, a multi-year winner of The Plain Dealer's Top Workplaces award, and have been recognized multiple years on the Inc. 5000 list of fastest-growing private companies in the U.S.

Let us start your future at Foundation!

Foundation Software is an Equal Opportunity Employer.