Technical Writer

Insight Global; San Francisco (CA); On-site; USD 66,000 - 73,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with employer matching

Paid time off and sick leave

Job summary

Insight Global is seeking a Technical Writer to build and maintain the documentation backbone of our manufacturing and engineering operations as we scale toward mass production. You will work directly with production, engineering, and quality teams to turn in-progress processes into clear, consistent work instructions, test procedures, troubleshooting guides, and engineering release notes.

This is a hands-on, floor-facing role with real time at workstations observing builds and interviewing

Qualifications

• 4+ years of experience writing technical or process documentation in a manufacturing, hardware, automotive, aerospace, or similarly hands-on production environment.
• Experience working on the production floor observing builds and interviewing technicians.
• Ability to translate hands-on process knowledge into written and visual instructions.
• Strong organizational instincts with focus on structure, version control, and findability.
• Experience building documentation systems with Notion and Linear.

Responsibilities

• Build and maintain documentation backbone for manufacturing and engineering operations.
• Turn tribal knowledge and in-progress processes into clear, consistent work instructions, test procedures, and troubleshooting guides.
• Work hands-on on the floor at workstations gathering process detail and talking to technicians.
• Collaborate with production, engineering, and quality teams to ensure documentation stays in sync with changes.

Skills

Technical writing

Production environment

Cross-functional collaboration

Organization & version control

Clear writing

Notion experience

Documentation systems

Tools

Notion

Linear

Job description

• 4+ years of experience writing technical or process documentation in a manufacturing, hardware, automotive, aerospace, or similarly hands-on production environment
• History of work as a technician, engineer, or similar role.
• Comfort working directly on the production floor - observing builds, interviewing technicians, and translating hands-on process knowledge into clear written and visual instructions
• Strong organizational instincts; you naturally think in terms of structure, version control, and findability, not just individual documents
• Experience with Notion and Linear (or similar knowledge-based tools) for building and organizing documentation systems
• Ability to work cross-functionally with engineering, quality, and production teams, and to keep documentation in sync as changes happen fast
• Clear, concise writing — you can make a complex process understandable to someone seeing it for the first time
• Comfortable with ambiguity and building process from scratch; this role will evolve as the org scales

Nice to Have Skills & Experience

• Familiarity with BOM structures, engineering change processes (ECOs/ECNs), or PLM tools preferred
• Experience building troubleshooting/diagnostic trees or decision-based guides preferred
• Background supporting test engineering or test procedure documentation preferred
• Experience documenting for a pre-mass-production or scaling manufacturing environment preferred

Job Description

We're looking for a Technical Writer to build and maintain the documentation backbone of our manufacturing and engineering operations as we scale toward mass production. You'll work directly with production, engineering, and quality teams to turn tribal knowledge and in-progress processes into clear, consistent, and easy-to-follow documentation — work instructions, test procedures, troubleshooting guides, and engineering release notes. This is a hands‑on, floor-facing role: you'll spend real time at workstations observing builds, talking to technicians, and capturing process detail firsthand, not just editing documents at a desk.

This is a high-impact, early-stage hire. As we add workstations, introduce design changes, and ramp build volume, the quality of our documentation directly affects build consistency, training speed, and downtime. You'll be the person who keeps that foundation solid.

Compensation

$48/hr to $53/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.