Technical Writer

Actalent; Morrisville (NC); Hybrid; USD 143,270,000 - 196,280,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance (Voluntary)

Job summary

Actalent in Morrisville, NC is seeking a Technical Writer to design and implement a robust documentation framework for complex software systems and enterprise platforms. You will collaborate with Engineering, QA, and PM to ensure current functionality is accurately reflected in clear, maintainable documentation.

The role emphasizes version control, standards, and compliant traceability, with opportunities to create diagrams, SOPs, and process maps.

Qualifications

• Bachelor's degree or equivalent professional experience in technical communication or related field.
• 5+ years of experience documenting complex software systems or enterprise platforms.
• Strong technical acumen to understand software architecture, integrations, and dependencies.
• Experience writing system documentation, process narratives, and operational materials.
• Excellent writing, editing, and organizational skills with adherence to program standards.

Responsibilities

• Design and implement a documentation framework with structure, standards, and version control for technical materials.
• Create, organize, and maintain system documentation, process narratives, and reference materials reflecting current functionality.
• Collaborate with Engineering, QA, and Program Management to ensure accurate representation of features and system behavior.
• Support compliance by maintaining traceable documentation showing controls and validation evidence.
• Establish repositories and manage documentation update/review cycles for accuracy as systems evolve.
• Promote best practices to improve clarity, usability, and maintainability of technical content.
• Apply document control principles for consistent versioning, approvals, and publishing standards.

Skills

Technical writing

Cross-functional collaboration

Editing

Attention to detail

Documentation strategy

Confluence

SharePoint

Markdown

Version control

Clear communication

Education

Bachelor’s degree in Technical Communication, Information Systems, or related field

Tools

Confluence

SharePoint

Markdown

Job description

Job Title: Technical Writer

Job Description

This role focuses on designing and implementing a robust documentation framework that brings structure, standards, and version control to technical and operational materials for complex software systems and enterprise platforms. The Technical Writer will collaborate closely with cross-functional teams to ensure all documentation accurately reflects current system functionality, supports compliance needs, and remains clear, accessible, and easy to maintain over time.

Responsibilities

• Design and implement a documentation framework that introduces consistent structure, standards, and version control across technical and operational materials.
• Create, organize, and maintain system documentation, process narratives, and reference materials that accurately reflect current system functionality and configuration.
• Partner with Engineering, QA, and Program Management teams to ensure documentation accurately represents implemented features, integrations, and overall system behavior.
• Support compliance activities by maintaining accurate, traceable documentation that demonstrates system controls, processes, and validation evidence.
• Establish and manage documentation repositories to improve accessibility, discoverability, and consistency across the organization.
• Define and manage documentation update and review cycles to ensure content remains current as systems and processes evolve.
• Promote documentation best practices across teams to improve clarity, usability, and long-term maintainability of technical content.
• Apply document control principles to ensure consistent versioning, approval workflows, and publishing standards for all documentation.

Essential Skills

• Bachelor’s degree in Technical Communication, Information Systems, or a related discipline, or equivalent professional experience.
• 5+ years of experience developing and maintaining documentation for complex software systems or enterprise platforms.
• Strong technical acumen with the ability to understand software architecture, integrations, and system dependencies.
• Demonstrated experience in technical writing for system documentation, process narratives, and operational materials.
• Exceptional attention to detail with a proven track record of creating clear, structured, and reusable content.
• Proficiency with documentation and collaboration tools such as Confluence and SharePoint.
• Proficiency with Markdown for creating and maintaining technical documentation.
• Experience with document control practices, including managing versions and maintaining consistent documentation standards.
• Excellent writing, editing, and organizational skills with a focus on accuracy and alignment with program standards.
• Ability to work effectively with cross-functional technical teams and translate complex concepts into clear, user-friendly documentation.

Additional Skills & Qualifications

• Experience developing or managing documentation that supports compliance or certification efforts.
• Knowledge of document lifecycle management, including creation, review, approval, version control, and publishing standards.
• Experience creating visual documentation such as diagrams and process maps to support technical clarity and understanding.
• Background in maturing documentation practices or introducing documentation frameworks across distributed technical teams.
• Familiarity with standard operating procedures (SOPs) and data-focused documentation.
• Eligibility for government clearance as a U.S. citizen or lawful permanent resident.

Work Environment

The role operates in a hybrid work environment with core collaboration hours aligned to U.S. Eastern Time, offering flexibility to work remotely while supporting team interactions and project needs. Occasional travel may be required for on‑site planning sessions, reviews, or collaborative workshops. Remote work arrangements are acceptable when aligned with business and project requirements. The position involves regular use of documentation and collaboration tools such as Confluence, SharePoint, and Markdown‑based editors, within a structured environment that emphasizes document control, version management, and adherence to program standards.

Job Type & Location

This is a Contract position based out of Morrisville, NC.

Pay And Benefits

The pay range for this position is $50.00 - $68.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type This is a hybrid position in Morrisville,NC.

Application Deadline This position is anticipated to close on Aug 28, 2026.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.