Technical Customer Advisor

Veolia | North America; Baytown (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) plan

Tuition reimbursement

Job summary

Veolia North America is seeking a dedicated customer fulfillment professional to quarterback the service cycle from order to billing. You will be the primary contact for regional customers, coordinating with internal Veolia teams to ensure compliant and cost-efficient solutions for hazardous waste management.

The role requires a Bachelor's degree with 1–3 years in technical customer support, strong organizational skills, and the ability to work cross-functionally to meet EPA/RCRA requirements.

Qualifications

• Bachelor's degree and 1–3 years in technical customer support or similar.
• Knowledge of hazardous waste/materials industry is a plus.
• Strong organizational and time-management abilities.

Responsibilities

• Be the primary contact for customers in assigned territories and quarterback the service cycle.
• Coordinate with internal Veolia resources to fulfill requests and maintain EPA/RCRA compliance.
• Create and manage WIPs per EPA/RCRA requirements and support complex approvals.
• Communicate requirements for service requests to ensure compliant and timely deliveries.
• Support invoicing and price-book updates with operations andBilling Coordinator.

Skills

Customer service

Technical knowledge

Organizational skills

Time management

Self-motivated

Education

Bachelor's degree in business, technical field or similar

Job description

Company Description Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

Job Description

Position Purpose:

The position's purpose is to "quarterback" the customer fulfillment process from the customer order all the way through to billing (even where other roles are playing important parts in the process). In doing so, this position fulfills customer needs, and delivers service, in the least complex and most cost efficient way for Hazardous Waste.

Primary Duties /Responsibilities

• Be the primary point of contact for customers within assigned branch territories and provide an excellent customer experience by "quarterbacking" all aspects of the customer service cycle. When needed, consult with Technical Customer Supervisor for support on any of the below.
• Own the communication (both internal and external) for all aspects of customer service.
• Manage all other incoming customer requests, reaching out to internal Veolia resources as needed.
• Create new Waste Information Profiles (WIPs) in adherence to EPA and RCRA regulations and select appropriate approvals codes based on facility capabilities. When needed, consult with Technical & Regulatory Specialist(s) for support in creation of new, complex WIPs and for decisions on appropriate approval codes (as well as creation of new approvals for Veolia or 3rd party facilities).
• Coordinate with the customer to obtain all required information for service requests to maintain EPA, RCRA, DOT and OSHA compliance requirements.
• Create accurate and detailed Jobs/Tickets, ensuring all necessary information is communicated to operations and Billing Coordinator.
• Provide support for quoting new service code categories (including surcharges) for customers.
• Review and manage all ticket errors after Holding Tank conversion, including coordinating with internal Veolia resources on any ticket errors caused due to price book setup (e.g., price does not exist, etc.).
• Work with the Contract Control group and territory Account Manager to update customer price books accordingly.
• Coordinate with branch operations team and disposal facilities (both internal and external) to schedule requests and communicate the scheduled date to the customer once confirmed.
• Work with Billing Coordinator on invoicing for customer jobs, collecting and reviewing supporting documents.

Qualifications

Education / Experience / Background:

• Bachelor's degree in business, technical field or similar.
• Preferred 1-3 years of Technical Customer support experience in the hazardous waste/materials or similar industry.

Knowledge / Skills / Abilities

• Basic technical knowledge of industry and services; reliance on support staff.
• Basic system and technical skills
• Self-motivated.
• Good judgment.
• High energy.
• Good organizational skills.
• Good time management skills.
• Good stress management methods.

Additional Information

Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

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