Technical Writer

Knowledge Services; Indianapolis (IN); On-site; USD 30,000 - 34,000; Part time

Job summary

Knowledge Services is seeking a Technical Writer for a contract through the end of June 2027 with potential for extension. Work is 100% onsite in Downtown Indianapolis, with a potential move to a hybrid model. Pay rate is $22–$25 per hour.

Responsibilities include managing documents in PolicyTech, updating procedures, and ensuring regulatory compliance. Candidates should have at least 3 years of technical writing experience and strong writing and editing skills.

Qualifications

• 3+ years of technical writing experience.
• Strong verbal and written communication skills.
• Excellent writing, editing, and grammar abilities.
• Strong organizational and time management abilities.
• Ability to coordinate with project teams both in-person and virtually.
• Capability to learn DMS/LMS systems with minimal instruction.
• Proficiency with Word, Excel, PowerPoint, MS Teams; Adobe Acrobat Pro/DC.

Responsibilities

• Manage, update, organize, and store documents in PolicyTech and shared networks.
• Ensure documents are accurate, accessible, and compliant across teams.
• Review and revise procedures, forms, and supporting documents.
• Maintain and archive documents in DMS/LMS and shared drives.
• Edit user guides and policy documents per governance rules.
• Coordinate with staff to obtain information and conduct revisions.

Skills

Technical writing

Communication

Editing

Time management

Collaboration

Office software

MS Teams

Word

Excel

Education

Associate or Bachelor's degree

Tools

PolicyTech

MS Office

Adobe Acrobat Pro/DC

MS Teams

Word

Excel

PowerPoint

Job description

Overview

Knowledge Services is currently seeking a Technical Writer for a contract through the end of June 2027 (potential for extension) with the State of Indiana Public Retirement System INPRS.

Work Location: 100% onsite in Downtown Indianapolis with a potential to move to a hybrid work model

Pay Rate: $22-25/hour

Responsibilities

Technical Writer Responsibilities include:

• A document control administrator is responsible for managing, updating, organizing, and storing documents and information within an organization or project.
• Plays a critical role in ensuring that organizational documents are accurate, accessible, and compliant. Success in this role requires strong organizational skills, technical proficiency, attention to detail, and the ability to work collaboratively across teams.
• Review and revise procedures, forms, and supporting documents to deliver to staff.
• Manage updates to procedures, forms, and documents in a document management database (PolicyTech) and shared network.
• Edit, and and/or revise the following:
  • Procedural documentation such as user guides and manuals
  • Policy documents based on agency governance rules and state/administrative statutes/rules
• Maintain, update, and archive when applicable in the following:
  • Documentation management system (DMS)
  • Learning management system (LMS)
  • Shared network
  • Meet with staff to obtain relevant information to update Conduct walk-thru meetings for revisions.
  • Communicate with associates and departments about project updates and planned projects.
  • Adhere to content creation requirements and style guide resources.
  • Review and revise State Forms in coordination with the Indiana State Forms Agency.
  • Regularly audit and review documents to ensure accuracy of processes and regulatory compliance.
  • Maintain consistent document control practices.
  • Ensure procedures are current and maintained in PolicyTech (document management system).
  • Ensure compliance with company policies, quality standards, and regulatory requirements.
  • Distribute project-related information and prepare ad-hoc reports.
  • Archive outdated documents.
  • Perform other related duties as assigned.

  Qualifications

  Technical Writer Qualifications include:

  • Must possess at least 3 years of technical writing experience.
  • Communication and interpersonal skills for coordinating with project teams.
  • Excellent verbal and written communication skills to coordinate with project teams.
  • Excellent writing, editing, and grammatical skills.
  • Excellent organizational and time management skills, attention to detail, and consistency to handle multiple tasks accurately and efficiently.
  • Ability to create and maintain collaborative working relationships with other associates.
  • Ability to set up, manage, and conduct both in-person and virtual meetings.
  • Ability to meet deadlines and work independently or as a team, as needed.
  • At a minimum, intermediate knowledge of the following:
    • Microsoft Office Suite: Word, Excel, PowerPoint, MS Teams
    • Adobe Acrobat Pro/DC for both conversion and editing
  • Ability to learn with only minimal instruction the following:
    • Document management system (DMS)
    • Learning Management System (LMS)
  • Education and Experience:
    • Associate or Bachelor’s degree in Business Administration, Library Science, or related fields.

  Knowledge Services is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please contact [e-mail].

  Knowledge Services is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Knowledge Services does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. People with disabilities, veterans, and military families are encouraged to apply.

  #INDADM