Technical Writer

United Merchant Services, Inc.; Hackensack (NJ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Gym reimbursement

Life insurance

Employee referral program

Job summary

United Merchant Services, Inc. is seeking a meticulous Technical Writer to create and maintain department manuals, ensuring clarity and compliance with internal standards. The role collaborates with the Compliance Director to update compliance documents.

You will develop manuals, gather information from department managers, ensure version control, and publish documents per branding guidelines. The position requires a Bachelor's degree in a related field, strong writing and editing skills, and

Qualifications

• Bachelor’s degree in Technical Writing, English, Communications, or related field.
• Proven experience as a Technical Writer or similar role.
• Excellent writing, editing, and proofreading skills.
• Bilingual in Korean and English.

Responsibilities

• Develop comprehensive department manuals outlining procedures, policies, and guidelines in clear language.
• Collaborate with department managers to gather information and ensure content accuracy.
• Update existing manuals to reflect changes in procedures and regulatory requirements.
• Review and revise compliance documents with the Compliance Director, ensuring legal adherence.
• Format, edit, and publish documents according to company standards and branding guidelines.
• Maintain a repository of manuals with version control accessible to stakeholders.
• Continuously improve documentation processes based on feedback and best practices.

Skills

Technical writing

Editing

Cross-functional collaboration

Attention to detail

Korean and English bilingual

Project management

Education

Bachelor’s degree in Technical Writing, English, Communications, or a related field

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Document management software

Job description

Position Overview: We are seeking a meticulous and experienced Technical Writer to join our team. The primary responsibility of this role will be to create and maintain department manuals within the company, ensuring clarity, accuracy, and compliance with internal standards. Additionally, the Technical Writer will collaborate closely with the Compliance Director to update and enhance compliance documents as necessary.

Responsibilities

• Develop comprehensive department manuals that outline procedures, policies, and guidelines in clear and concise language.
• Collaborate with department managers across various departments to gather information and ensure accuracy of content.
• Update existing manuals on a regular basis to reflect changes in procedures, policies, and regulatory requirements.
• Work closely with the Compliance Director to review and revise compliance documents, ensuring adherence to industry standards and legal requirements.
• Ensure all documents are formatted, edited, and published according to company standards and branding guidelines.
• Maintain a repository of all manuals and documents, ensuring version control and accessibility for all stakeholders.
• Continuously improve documentation processes and standards based on feedback and industry best practices.

Qualifications

• Bachelor’s degree in Technical Writing, English, Communications, or a related field.
• Proven experience as a Technical Writer or similar role
• Excellent writing, editing, and proofreading skills with a keen eye for detail.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with document management software.
• Ability to work independently and manage multiple projects simultaneously under tight deadlines.
• Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams.
• Bilingual in Korean and English

Benefits

• Comprehensive health benefits package (medical, dental, vision).
• 401(k) retirement savings plan with company match.
• Paid time off (vacation, sick leave, and holidays).
• Gym Reimbursement
• Life Insurance
• Employee Referral Program