Technical Writer

100 Shift4 Payments, LLC; Center Valley (Lehigh County); On-site; USD 60,000 - 75,000; Full time

Job summary

Shift4 Knowledge Management is seeking a Technical Writer I to craft clear, user-friendly documentation that supports learning and performance for employees, partners and product end users. The role involves editing, maintaining and validating content within Shift4 guidelines and collaborating with subject-matter experts across teams.

You will help shape documentation standards and templates in a fast-paced environment, ensuring accurate, accessible information for a diverse audience and

Qualifications

• 1–4+ years of experience in technical writing or related field.
• Strong writing, editing, and proofreading skills with attention to detail.
• Ability to communicate complex topics clearly and user-friendly.
• Strong research and information-gathering skills.
• Ability to work independently and collaboratively in a team.
• Familiarity with documentation tools and CMS is a plus.
• Experience with Salesforce Service Cloud or Zendesk is preferred but not required.
• Understanding of POS and Payments industry is a plus.
• Candidates may be asked to submit writing samples during the interview process.

Responsibilities

• Write, review, edit and maintain technical and process documentation per Shift4 guidelines.
• Collaborate with team to address content gaps and feedback for improvement.
• Identify and address documentation gaps based on user feedback and stakeholder input.
• Produce clear, concise content tailored to the audience.
• Participate in team meetings and contribute ideas to improve processes and templates.
• Managment of tasks to meet deadlines in a fast-paced environment.
• Maintain consistent formatting, tagging, and structure across content.
• Build relationships with cross-functional stakeholders to support documentation needs.

Skills

Technical writing

Writing

Editing

Proofreading

Information organization

Research

Team collaboration

Content management systems

Documentation tools

Salesforce Service Cloud

Zendesk

POS/payments knowledge

Tools

Content Management Systems

Salesforce Service Cloud

Zendesk

Job description

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com. Come join the Shift4 Knowledge Management team as a Technical Writer I. As part of the Shift4 Transformation division, our Knowledge Management team creates content to enable learning and world-class performance for our employees, sales partners and product end users. We are looking for a writer that is passionate about contributing to a learning culture through awesome user experiences.

Responsibilities

• Write, Review edit and maintain technical and process documentation following Shift4’s guidelines.
• Collaborate with team members to address content gaps and incorporate user feedback for continuous improvement.
• Identify and address documentation gaps based on user feedback, support insights and stakeholder input.
• Produce documentation that is clear, concise, and tailored to the intended audience.
• Participate in team meetings and contribute ideas to improve documentation processes.
• Manage assigned tasks and projects to meet deadlines in a fast-paced environment.
• Maintain consistent formatting, tagging, and structure across knowledge content.
• Participate in documentation review and contribute ideas to improve processes, templates, and user experience.
• Build effective relationships with cross functional stakeholders to support product and operational documentation needs.

Qualifications

• 1-4+ years of experience in technical writing, content development, or related field.
• Strong writing, editing, and proofreading skills with attention to detail.
• Ability to organize information clearly and communicate complex topics in a user-friendly manner.
• Strong research and information-gathering skills.
• Ability to work both independently and collaboratively in a team environment.
• Familiarity with documentation tools and content management systems is a plus.
• Experience with Salesforce Service Cloud or Zendesk preferred but not required.
• Understanding of the Point of Sale and Payments industry is a plus.
• Candidates may be required to submit writing samples as part of the interview process.

Skills

• Clear, concise technical writing and editing
• Translating complex information into user-friendly content
• Writing and structuring content for AI and search optimization
• Following style guides, templates, and governance standards
• Researching topics and collaborating with subject-matter experts
• Managing content in knowledge platforms
• Maintaining accuracy, consistency, and attention to detail
• Managing priorities, deadlines, and feedback

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

WELCOME TO THE FUTURE OF COMMERCE

About Shift4 Shift4 (NYSE: FOUR) powers the experience economy, enabling businesses to deliver the moments that matter. Transforming how people shop, dine, stay, and play, Shift4’s commerce technology allows for a seamless experience at any scale. From your neighborhood restaurant to the world’s largest event venues, Shift4 handles billions of transactions annually for hundreds of thousands of businesses around the world. For more information, visit shift4.com.

About Global Blue

About Global Blue Global Blue by Shift4 is the industry leader in Tax Free Shopping solutions, simplifying the tax refund process for international travelers and driving revenue for retailers through a fully integrated commerce experience. As a business partner for the shopping journey, we seamlessly connect shoppers and brands worldwide, powering over 40 million transactions each year. For more information, please visit globalblue.com and shift4.com.

A Global Leader in Financial Technology

75+ Countries $300+ Billion Processed Annually 300,000+ Customers 1,200+ Technology Integrations 5+ Billion Annual Transactions 100+ Payment Methods Shift4's experienced senior leadership team helps us push the boundaries of commerce innovation.

Shift4Cares

We take corporate social responsibility seriously and strive to make a positive impact on the world around us. The Shift4 team is committed to making a difference in our local communities through volunteerism and other charitable contributions.

Join Our Team

Our people are our greatest asset, and we’re always looking for driven and innovative individuals to join our fast-growing team.