Technical Web Project Coordinator

asu; Tempe (AZ); On-site; USD 72,000 - 75,000; Full time

Job summary

ASU is seeking an IT Project Specialist 2 to coordinate digital accessibility and web governance under the Enterprise Shared Services team.

The role partners with project and product managers to drive WCAG-aligned improvements across websites, apps, and AI-enabled services, overseeing platform administration and governance.

Qualifications

• Bachelor's degree and three years of relevant experience, or equivalent.
• Experience with digital accessibility and WCAG 2.1.
• Familiarity with Jira or ServiceNow is a plus.

Responsibilities

• Coordinate digital accessibility projects and intake workflows for WCAG compliance.
• Serve as service owner for Siteimprove, Equidox, and related platforms.
• Collaborate with site owners and partners to resolve accessibility barriers.
• Maintain governance reports, provide training, and track progress.

Skills

Project coordination

Communication

WCAG knowledge

Vendor management

Education

Bachelor's degree

Job description

Job Profile:

IT Project Specialist 2

Job Family:

IT Project Management

Time Type:

Full time

Job profile Summary:

Works closely and collaboratively with project managers and product managers to assist with routine tactical tasks for project/product execution; develops and maintains relationships with the project/product team members; is committed to project/product success.

Position Salary Range:

$71,500.00 - $75,000.00; DOE

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description:

The Technical Web Project Coordinator is a member of the Operational Design and Web Experience team within Enterprise Shared Services, part of ASU Enterprise Technology. The position coordinates enterprise web governance and digital accessibility services and serves as service owner for assigned platforms, including Siteimprove and Equidox. The coordinator oversees platform administration, service support, vendor relationships, reporting, training, and process improvement.

The role coordinates projects and intake workflows that help ASU identify and resolve accessibility barriers across websites, mobile applications, documents, artificial intelligence (AI) products, and related digital services in alignment with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. It contributes to ASU's transition from EdTech to TechEd by helping move services beyond isolated applications toward learner-centered, interoperable, AI-augmented experiences.

Through accessibility governance, service ownership, and project coordination, the coordinator helps ensure digital experiences are inclusive, trustworthy, connected across the learner journey, and designed to augment human capability. The role builds institutional AI capacity through repeatable support, documentation, evaluation, and feedback processes. It requires strong project coordination, technical judgment, clear communication, and the ability to build positive, service-oriented relationships across the university.

Essential Duties :

Digital Accessibility Coordination

• Monitor and report on Siteimprove accessibility scores and trends and translate findings into actionable guidance.
• Advise site owners on remediation strategies aligned with WCAG 2.1 Level AA.
• Manage the intake of digital accessibility reports submitted by email and converted into Jira tickets.
• Triage submissions, redirect requests that belong with another team, remove spam, and maintain accurate ticket records.
• Coordinate with site owners, department leaders, Canvas administrators, and other partners to resolve reported accessibility barriers.
• Track remediation progress, follow up on open items, and communicate status to affected stakeholders.
• Support accessibility evaluation and governance for AI-enabled web products, conversational interfaces, and other TechEd experiences, emphasizing learner agency, continuity, and inclusive design.
• Deliver accessibility updates, demonstrations, and presentations in university community forums.

Service Ownership and Platform Administration

• Serve as service owner for Siteimprove, Equidox, and other assigned web governance or digital accessibility platforms.
• Manage user access, site onboarding and offboarding, configuration updates, and issue resolution across supported platforms.
• Receive, triage, and resolve Jira and ServiceNow tickets related to platform administration, and user support.
• Escalate technical issues to vendors, document impacts, and track each issue through resolution.
• Maintain regular communication with vendor account representatives and monitor product updates that may affect university users.
• Coordinate platform training with vendors, maintain support resources, and manage internal Slack support channels.

Web Governance

• Manage the intake and coordination of subdomain request tickets.
• Partner with the Web Standards Governance Board and site owners to evaluate requests, support approval decisions, document outcomes, and communicate next steps.
• Help ensure that approved requests align with university brand standards and digital accessibility requirements.

Project and Process Coordination

• Coordinate small to medium web and digital accessibility projects, including schedules, action items, risks, dependencies, and stakeh