Digital Accessibility Coordinator (IT@JH University Information Systems)

The Johns Hopkins University; Baltimore (MD); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Professional development opportunities

Flexible work environment

Health benefits

Job summary

The Johns Hopkins University is seeking a Digital Accessibility Coordinator to lead the development and implementation of digital accessibility standards across the campus. The role focuses on compliance with national standards and laws, with significant responsibilities in project management, communication, and training.

Candidates should have a Bachelor's Degree and relevant experience in accessibility auditing, project management, and technology. The position is critical for enhancing digital services and ensuring compliance with accessibility requirements.

Qualifications

• 5 years of related experience, with 2 years in project administration.
• Minimum 3 years in digital accessibility with remediation experience.
• Expertise in accessibility standards (WCAG 2.+, Section 508).

Responsibilities

• Lead accessibility technology initiatives at the university.
• Manage project budgets and ensure compliance with accessibility standards.
• Develop and implement training on accessibility practices.

Skills

Accessibility auditing

Project management

Communication skills

JavaScript

HTML/CSS

Education

Bachelor's Degree

Tools

WAVE

JAWS

NVDA

Job description

IT@JH University Information Systems (UIS) is seeking a Digital Accessibility Coordinator who will be the primary accessibility technology leader with responsibility for the support, technical direction, assessment, coordination and implementation of new and existing technologies at Johns Hopkins University. This position will take the lead in developing standards of practice and business processes that create repeatable and meaningful impacts on accessibility and facilitate the University’s compliance with applicable laws and national standards. This position will provide expertise to the university community on acquisition, development, and implementation of digital information and digital services, including documents, multimedia, websites, web and native applications.

Specific Duties & Responsibilities

• The responsibilities listed below are typical examples of the work performed by this position.
• Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.

Leads Projects

• Leads one or more IT related projects within the constraints of scope, quality, time and cost to meet the specified requirements to the satisfaction of the customer. Coordinates the people, work and resources involved.
• Leads the people, work and resources involved.
• Assigns resources necessary to carry out the project.
• Gather information to plan, organize, direct, implement and evaluate requirements and tasks.
• Ensure all requirements and objectives are properly documented at project onset.
• Identify deviations from the plan.
• Escalate decisions and unresolved issues.
• Owns project documents and communication plans.
• Maintains project documents which may include scope documents, project plans, project charters and communications plans.
• Maintains issues list and coordinates the resolution.
• Effectively use of PMO project management system(s).

Communicate Effectively with All Project Participants

• Understand project interdependencies and shared responsibilities for resource management that may span multiple IT disciplines.
• Work proactively through facilitation and communication to minimize conflicts.
• Identify and communicate areas where resources allocation is not aligned with the need.
• Communicate needs for resources to managers throughout the organization.
• Adapt to issues that have the potential to impact project milestone dates. Be prepared to communicate changes in plans to accommodate.
• Anticipate political sensitivities and communicate appropriately.
• Be flexible to accommodate changing needs both within and outside the organization.
• Serve as escalation point for issues that arise.
• Communicate project status, issues, budget.
• Prepare status reports, presentations appropriate for various levels of management and staff, including budget-related details.
• Create and distribute meeting documents including agendas, minutes and issue lists.

Scope and Budget Management

• Creates budgets associated with projects for review by project stakeholders.
• Develops project budgets not to exceed bottom line expenditures without variance approval.
• Reports financial status to appropriate project participants.
• Oversees the procurement process and identifies potential budget issues.
• Research pricing and financing options of capital and operating costs.
• Use a systematic approach to preparing RFPs, comparing options to business needs, researching vendor's stability and references.

Develop Project Requirements

• Facilitate project requirements development and tracking.
• Document and catalog project requirements.
• Conduct project requirements gathering efforts.
• Gather end-state goals and objectives.
• Gather and record success criteria for implementation.
• Create and review data gathered for overall project justification.
• Create needs analysis documentation.
• Gather data for budget estimates, scope, resource and implementation time estimates.
• Ensure that software/hardware solution aligns with business requirements throughout implementation process.
• Develop prioritization process.
• Develop a business justification for the project. The justification should include possible ROI or alignment with businesses' strategic initiatives.
• Other duties as assigned.

Accessibility Capabilities

• Serves in a lead position to develop standards of practice and uniform business processes to drive ongoing improvements to the level of campus technology accessibility compliance, focusing on WCAG 2.+ Level A and AA.
• Oversees regular audits and remediation efforts of campus-wide digital assets and develop plans for continual improvement.
• Work with procurement processes to enable accessibility evaluations of IT products and services. Conduct evaluations of proposed products as needed. Work collaboratively with business units and potential vendors to review accessibility of products in consideration and current service providers to increase the accessibility of resources that do not meet accessibility standards.
• Provides on-demand consulting services and assessment/remediation support.
• Communicates accessibility expectations to university staff, provides training on accessibility topics and maintains the accessibility website.

Accessibility Coordination

• Builds and maintains effective partnerships with campus peers and constituents, to increase the awareness and importance of digital accessibility on campus and advance the accessibility of the University's public web properties and digital artifacts.
• Works closely with partners and advocates to support campus-wide accessibility initiatives.

Training and Education

• Develop and implement training on accessibility standards and best practices for a wide variety of audiences including faculty, staff and students.
• Maintains proficiency regarding accessible technologies, related laws, and common practices, by maintaining a diverse professional network of accessibility peers and experts and other means of research.

Technology

• Identifies or develops tools and processes for evaluating technology assets, platforms, and services for compliance with accessibility standards.

Minimum Qualifications

• Bachelor's Degree.
• Five years of related experience, including two years of project administration.
• Additional education may substitute for required experience and additional related experience may substitute for required education permitted by the JHU equivalency formula beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Minimum three years of experience in the field of digital accessibility with extensive remediation, documentation creation, and oversight experience.
• Minimum three years of expertise related directly to accessibility standards and guidelines (WCAG 2.+,Section 508, ARIA); including accessibility auditing and testing tools and strategies such as VPAT and WCAG 2.+ validation toolsets (e.g. WAVE, ANDI).
• Experience developing and delivering training workshops and webinars.
• Minimum one year of direct experience with HTML, CSS, JavaScript, ARIA, and web content management systems.
• Demonstrated knowledge of assistive technologies (JAWS, NVDA, VoiceOver) and their interactions with browsers and native accessibility APIs.
• Excellent verbal and written communication skills.
• Ability to make sound decisions and work independently with minimal oversight.
• Experience working with people with disabilities or lived experience as an assistive technology user.
• Certification as a Certified Professional in Web Accessibility (CPWA) or Certified Professional in Accessibility Core Competencies (CPACC) by the International Association of Accessibility Professionals (IAAP) or Department of Homeland Security Section 508 Trusted Tester Certification.