Technical Training Manager - North Phoenix

Screen Spe; Phoenix (AZ); On-site; USD 120,000 - 150,000; Full time

Job summary

Screen Spe USA is seeking a Technical Training Manager to lead the development and delivery of technical training for field service engineers, installers, and customers. This hands-on manager will supervise a Trainers Center team, conduct instruction, and maintain curriculum aligned with global standards.

The role requires leadership, curriculum development, and hands-on training delivery across product lines, with a focus on engineering tools and safety protocols.

Qualifications

• Experience designing and delivering technical training for field service engineers and customers.
• Experience developing curriculum and certification programs.
• Leadership or supervisory experience preferred.

Responsibilities

• Design and implement technical training programs for SCREEN’s product lines.
• Align training with global standards and collaborate with Japan HQ on content and certification.
• Develop training pathways for new hires and experienced engineers.
• Identify skill gaps and implement training plans to improve readiness.
• Lead classroom and field-based training at SCREEN facilities and customer sites.

Skills

Instructional design

Adult learning principles

Hands-on training

Project management

Communication and presentation

LMS experience

Root-cause analysis

Education

Bachelor's degree in a related technical field

Tools

Traincaster LMS

Job description

Job Summary:

The Technical Training Manager at SCREEN SPE USA plays a critical role in developing and delivering technical training programs that support our field service engineers, installers, technical support personnel, engineering teams, and customers. This is a hands‑on working manager position responsible for both direct training delivery and leadership of SCREEN's Technical Training Center. The successful candidate will manage a team of trainers while actively conducting instructor‑led training, developing curriculum, supporting workforce development, and ensuring alignment with global training standards. Salary Range: $120,000 - $150,000

Key Responsibilities:

Training Strategy & Execution

• Design and implement technical training programs for SCREEN’s product lines, including wet cleaning, and other front‑end process tools.
• Align training initiatives with global standards and collaborate with Japan HQ on content development and certification protocols.
• Develop training pathways for new hires and experienced engineers.
• Identify technical skill gaps and implement training plans to improve workforce readiness.
• Support workforce planning initiatives by ensuring training resources are aligned with business and customer demands.
• Maintain alignment between training programs, equipment releases, engineering changes, and field support requirements.

Curriculum Development

• Create and maintain training materials including manuals, SOPs, e‑learning modules, and hands‑on lab exercises.
• Partner with product engineering and applications teams to ensure training reflects current tool configurations, software updates, and process improvements.
• Integrate safety, compliance, and PPE protocols into all technical training.
• Develop practical hands‑on exercises, troubleshooting labs, and qualification activities that simulate real‑world service scenarios.
• Establish and maintain training standards, certification requirements, and proficiency assessments.
• Regularly review and update training materials to reflect lessons learned from the field, product upgrades, and customer feedback.

Training Delivery & Management

• Conduct classroom and field‑based technical training at SCREEN facilities and customer sites.
• Maintain technical proficiency across assigned SCREEN product lines and serve as a subject matter expert for trainees and trainers.
• Lead by example through active participation in technical instruction and hands‑on training delivery.
• Manage training schedules, instructor assignments, classroom utilization, certification tracking, and training records.
• Evaluate training effectiveness through assessments, trainee feedback, field performance metrics, certification outcomes, and other KPIs.

Training Center Operations

• Support day‑to‑day operation of SCREEN's Technical Training Center.
• Ensure training equipment, classrooms, labs, and instructional materials are maintained and available for scheduled training activities.
• Coordinate with Service, Engineering, and Global Training teams to support training center activities.
• Support training center utilization, resource planning, and continuous improvement initiatives.

Cross‑Functional Collaboration

• Work closely with Field Service, Applications and Engineering to identify skill gaps and training needs.
• Collaborate with Sales and Customer Support teams to address customer training requirements.
• Partner with Japan headquarters and global subsidiaries to share best practices and maintain consistency across training programs.
• Support new product introductions by developing and deploying associated training materials and certification requirements.

Success Metrics

• Training completion and certification rates.
• Employee technical qualification and recertification compliance.
• Trainee, customer, and manager satisfaction scores.
• Training center utilization and training delivery effectiveness.
• Alignment with global training standards and audit readiness.

Required Skills/Abilities

• Strong understanding of semiconductor manufacturing processes and SCREEN’s equipment portfolio (FC, SU, SS, LA series tools).
• Experience with instructional design and adult learning principles.
• Experience developing hands‑on technical training and laboratory exercises.
• Demonstrated ability to teach complex technical topics to both new and experienced engineers.
• Strong troubleshooting and root cause analysis skills.
• Excellent communication, presentation, and project management skills.
• Ability to communicate effectively across technical, operational, and management audiences.
• Ability to manage multiple training programs, priorities, and schedules simultaneously.
• Proficiency with LMS platforms (Traincaster) and digital training tools.
• Familiarity with SEMI standards, and cleanroom protocols.
• Experience working with Japanese counterparts.

Education and Experience:

• Bachelor's degree or equivalent experience in Electrical Engineering, Mechanical Engineering, Materials Science, Semiconductor Technology, or a related technical field.
• 7+ years of experience supporting semiconductor capital equipment as a Field Service Engineer, Applications Engineer, Product Engineer, Technical Trainer, or similar technical role.
• 3+ years experience developing and delivering technical training programs.
• Prior leadership, mentoring, or supervisory experience preferred.
• Experience working in customer‑facing environments preferred.
• Experience supporting SCREEN equipment strongly preferred.