Technical Training Architect - Diagnostics & Onboarding

Jobtailor; Brooklyn Park (MN); On-site; USD 90,000 - 120,000; Full time

Job summary

Jobtailor seeks an experienced Training Program Designer to build and deliver structured virtual technical training for onboarding and ongoing capability development. You will lead interactive sessions, ensure materials reflect real-world workflows, and collaborate with engineering and support to close gaps. A data-driven, continuous improvement mindset is essential

and you will coach field teams and drive library content updates to maintain accuracy and effectiveness across service operations.

Qualifications

• Bachelor’s or Associate’s degree in a technical field or equivalent experience.

Responsibilities

• Design and deliver structured virtual technical training programs for onboarding and ongoing capability development.
• Facilitate engaging, interactive virtual sessions to reinforce diagnostic troubleshooting and service workflows.
• Ensure training is clear, consistent, and aligned to operational expectations.
• Develop training that improves first-time resolution, escalation quality, and case ownership.
• Strengthen diagnostic skills across Technical Case Owners.
• Identify skill gaps with Aftermarket teams and address knowledge gaps in products and workflows.
• Prioritize training based on real service demand and business impact.
• Develop and maintain a library of content including technical documents and training materials.
• Partner with engineering to identify product updates and common failure modes.
• Collaborate with support teams to align training with workflows.
• Gather field insights with field and ASA teams to reflect real-world application.
• Measure effectiveness through performance trends and learner evaluations; refine content.
• Provide targeted coaching to frontline leaders and groups with identified gaps.
• Reinforce consistent use of tools, diagnostics, and standard work.

Skills

Facilitation skills

Virtual training delivery

Technical writing

Data-driven decision making

Communication & collaboration

Instructional design

Education

Bachelor’s or Associate’s degree in a technical field

Equivalent experience

Tools

Storyline

Rise

Captivate

Job description

Jobtailor seeks an experienced Training Program Designer to build and deliver structured virtual technical training for onboarding and ongoing capability development. You will lead interactive sessions, ensure materials reflect real-world workflows, and collaborate with engineering and support to close gaps. A data-driven, continuous improvement mindset is essential

and you will coach field teams and drive library content updates to maintain accuracy and effectiveness across service operations.