Technical Trainer - Orlando, FL

Boyd Group; Orlando (FL); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

PTO

Parental Leave

Holidays

Insurance (Medical/Dental/Vision)

401(k) Retirement Plan

Short-Term Disability & Life Insurance

Continuing Education Opportunities

Safety Glasses allowance

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass is seeking a Technical Trainer to deliver training programs and coach repair center staff on proper and safe repair techniques. You will collaborate with regional leaders to address training needs and improve technical capabilities across markets.

The role requires industry experience, a background in training, and the ability to travel within the market. You will support the WOW (Wow Operating Way) standards and ensure documentation is up to date.

Qualifications

• 5-7 years of industry experience.
• 2+ years delivering training preferred.
• High school diploma or GED required; post-secondary education preferred.

Responsibilities

• Deliver technical training programs in the assigned area.
• Coach technicians and repair center staff.
• Visit centers to assess capabilities and knowledge.
• Provide coaching to improve skills and efficiencies in repairs.
• Monitor compliance with QC processes.
• Assess repair center capabilities and upgrade tools as needed.
• Develop training clinics and ensure consistent messaging.
• Stay current on repair processes and techniques.
• Perform program assessments and coaching.

Skills

Verbal communication

Written communication

Planning & organizing

Motivate & cooperate

Computer skills

Education

High school diploma or GED

Post-secondary coursework preferred

Industry certifications

Tools

Google platform

Microsoft Office

Internet

Job description

Company: Gerber Collision & Glass

Great Teams Don’t Happen by Accident

Built with Intent. Driven by YOU.

At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

Our Commitment:

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

Job Description:

The job is responsible for delivering technical training programs, coaching repair center staff, especially technicians, and working to ensure that technicians have the knowledge and skills to repair vehicles properly and safely. The technical trainer also works with regional and market leadership to bring forward issues that may improve the technical capabilities and skills within the markets.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Delivers technical training, courses in the assigned area of responsibility. Completes and retains all training documentation. Follows all company policies with regard to expense control and expense documentation and properly maintains company assets, including trainer’s tools and the company
• Visits repair centers to assess technical capabilities, including individual technician’s knowledge, skills and abilities, through observation, experience, and dialogue
• Provides coaching to technicians regarding the application of technical skills and building efficiencies in the repair process. Works with technicians, repair center general managers, and market leaders to proactively recommend classes, that can help technicians improve their knowledge and skills
• Monitor and coach for full compliance on our QC processes.
• Assesses the capabilities of the repair centers in the assigned area of responsibility to deliver complete and safe repairs by maintaining the proper repair tools and equipment. Provides documented feedback to the location, market and regional leadership when tools and equipment need to be upgraded or repaired.
• Assists in the development of technician trainees by working at a fixed training center and/or working with technician trainees
• Develops and improves technical training clinics to teach repair skills. Works with the other technical trainers to ensure that a consistent message is being delivered across the network of repair.
• Keeps current on the latest advancements in repair processes and techniques
• Performs program assessments, training, coaching

Education and/or Experience Required

• At least 5- 7 years experience industry experience
• At least 2 years experience delivering training is preferred.
• Completed course of studies at a post-secondary school preferred; must have a high school diploma or GED.
• Applicable industry certifications
• Attends required continuing professional education.

Required Skills/Abilities

• Strong verbal and written communication skills.
• High level of independently planning and organizing work with minimal supervision.
• Ability to communicate, motivate and cooperate with all levels of staff
• Knowledge of computer applications, including Internet, Google platform, and Microsoft Office applications.

Other Requirements

• Must possess a valid driver’s license and be insurable under the company’s auto liability insurance policies.
• Must be located within the market the role supports
• Must be able to travel up to 30%-70% including some overnight travel.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Benefits That Drive Your Success

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non-Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend
• Voluntary Daily Pay option available

About Us

Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement:

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

$85,000 - $95,000 / Year

Compensation is commensurate with skill, education and experience.

Supplemental Pay:

This position may also be eligible for Bonus opportunities tied to individual or business initiatives.