Technical Trainer (Industrial/Manufacturing)

Smurfit Westrock Company; Deer Park (NY); Hybrid; USD 56,000 - 93,000; Full time

Job summary

WestRock Company is seeking a Technical Trainer to support on-floor technical training and certification for operators and crafts in a manufacturing setting. You will partner with Operations Learning & Development to ensure timely certification, conduct assessments, and contribute to the hiring process with a focus on industrial experience.

The role requires periodic training across all shifts, a hands-on approach, and a commitment to safety.

Qualifications

• 1–3 years’ experience conducting/leading training in a manufacturing environment.
• 2–4 years’ experience in a manufacturing environment preferred.
• Knowledge of Learning Management Systems preferred.

Responsibilities

• Completes daily technical training on the floor to assist with certification of team members.
• Partners with OPS L&D leader to support New Hire Orientation/Onboarding Training.
• Tracks, evaluates and measures training locally using the Dept. Training.
• Supports site-specific technical learning solution creation (SOPs, Guided Workflows, Technical Learning Aids).
• Develops and maintains relationships with trainees and leaders.
• Participates in new teammate hiring process and assesses candidates’ skills.
• Conducts training on all shifts and promotes safety-mindedness.
• Supports certification processes with Train the Trainer, aided by Ops L&D.

Skills

Growth & results

Innovation

Interpersonal skills

Accountability

Influence

Decision making

Communication

Quality

Tools

Learning Management System (LMS)

Job description

Technical Trainer (Industrial/Manufacturing)

Locations

Employment Type

Full Time

Date Posted

28-Jul-2026

Relocation Support

No

Description & Requirements

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

Title: Technical Trainer

Job Summary: The Technical Trainer assists with training processes locally. The role reports into the site General Manager/ Plant Manager and dotted lines into Operations Learning & Development, to ensure training is completed for Operator/ Craft Job Certification. The role will be a key contact/ trainer for team members, and be responsible for teammate assessments regarding machine skills – providing feedback, machine certification responsibility, and conducting assessments related to line of progression movements.

Major Job Responsibilities

• Completes daily technical training on the floor to assist with the Certification of team members in their roles
• Partners with OPS L&D leader to support New Hire Orientation/ On Boarding Training, as needed
• Assists with tracking, evaluating, and measuring training locally using the company’s Dept. Training
• Supports site specific technical learning solution creation (SOP’s, Guided Workflows, Technical Learning Aids - to assist with training)
• Develops, builds, and maintains relationships with trainees & leaders in their role
• Participates in new teammate hiring process – assesses candidates’ skills (general and/ or machine, involved in interview process to assess industrial experience, and provides perspective on hiring decisions)
• Conducts training on all shifts
• Influences others to be safety-minded
• Team member will be certified through a Train the Trainer process, support managing day to day Certification Processes & will be supported by Ops L&D with training tools & general knowledge content
• Additional duties as assigned

How you will impact WestRock

• Improve local team performance through increasing skills and time to certification processes
• Cost eliminator driving training efficiencies across roles, saving us unnecessary risk, and reducing the time allotted for training – a continuous improvement mindset

What you need to succeed

Critical Skills/ Capabilities

• Growth and Results Oriented: Results oriented person that looks for constant ways to improve
• Innovation: Able to support implementation of new processes and new learning technologies to drive training into the flow of work
• Interpersonal Skills: Possess keen awareness and understanding of the importance of strong interpersonal skills in communicating, achieving OKR’s and leading people or teams (self-awareness)
• Accountability: Holds self and others responsible for actions and results
• Influence: Able to partner and build relationships to influence teams to work together, share best practices and develop and drive effective training for operations teams
• Decision Making: Uses strong problem-solving skills and supporting information to arrive at optimal decisions in an appropriated timeframe; knows when to decide and/ or when to seek additional input, and drive for consensus
• Communication: Willingness to work on the floor, with all shifts, in a heavy manufacturing world, to ensure we can document and teach critical work processes
• Quality: Actively work to ensure quality is ensured while minimizing waste

Technical Skills

• 1 – 3 years’ experience conducting/ leading training, including On-The-Job training, or similar, in a manufacturing environment preferred
• 2 – 4 years’ experience in a manufacturing environment preferred
• Knowledge of Learning Management Systems preferred

#WorkWithSmurfitWestrock

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

The salary range for this position is $55,875.00 - $93,125.00, depending on your role, level, and location. The range listed is also the expected pay for roles in Illinois and Colorado. The benefits for this role include short-term bonus incentive, health, dental and vision insurance, flexible spending accounts or health savings accounts, retirement savings plans, life and disability insurance programs, and paid sick leave as required by applicable state/local law, 15 days of paid vacation, and 11 days of paid holidays, subject to annual change. Your pay will be based on factors such as your skills, experience, and education.