Technical Trainer

Smurfit Westrock; Mooresville (NC); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive wage

Comprehensive training

Global packaging company with focus on

Job summary

Smurfit Westrock in Mooresville, NC is seeking a Technical Trainer to lead on-floor training and certify operators, assessing skills and supporting line progression. The role reports to the site General Manager with a dotted-line to Operations Learning & Development.

You will conduct training across all shifts, develop SOPs and learning aids, and track certifications while partnering with OPS L&D for tools and content.

Qualifications

• 1–3 years of experience conducting or leading training in a manufacturing environment.
• 2–4 years of experience in a manufacturing environment preferred.
• Knowledge of Learning Management Systems.
• Microsoft Office experience, including Word, Excel, PowerPoint, and Forms.

Responsibilities

• Completes daily technical training on the floor to assist with certification of team members.
• Supports onboarding training and new-hire orientation as needed.
• Tracks, evaluates, and measures training using standard tools and systems.
• Develops training materials (SOPs, workflows, learning aids) for on-floor use.
• Maintains relationships with trainees and leaders and participates in hiring-related assessments.
• Delivers training across all shifts and promotes safety-mindedness.

Skills

Facilitation

Presentation

Communication

Interpersonal skills

Problem solving

Accountability

Influence

Education

1-3 years manufacturing training experience

Tools

Learning Management System

Microsoft Office

Job description

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

Smurfit Westrock makes consumer and corrugated packaging solutions that give our customers a winning edge in the global marketplace. We partner closely with customers on everything from pizza boxes to paperboard used for a wide variety of packaging and shipping containers. We consider ourselves to be part of their team as we strive for continuous improvement together.

We expect to win as a company and lead the industry by achieving success together with our customers, team members, and investors.

Job Summary: The Technical Trainer assists with training processes locally. The role reports to the site General Manager/Plant Manager and has a dotted-line relationship into Operations Learning & Development to ensure training is completed for Operator/Craft Job Certification. The role will be a key contact and trainer for team members and will be responsible for teammate assessments regarding machine skills, providing feedback, maintaining machine certification responsibility, and conducting assessments related to line-of-progression movements.

Major Job Responsibilities

• Completes daily technical training on the floor to assist with the certification of team members in their roles.
• Partners with OPS L&D leader to support New Hire Orientation/Onboarding Training, as needed.
• Assists with tracking, evaluating, and measuring training locally using the company’s Department Training Standards and Learning System tools.
• Supports site-specific technical learning solution creation (SOPs, Guided Workflows, Technical Learning Aids) to assist with training.
• Develops, builds, and maintains relationships with trainees and leaders in their roles.
• Participates in the new teammate hiring process by assessing candidates’ skills (general and/or machine), participating in interviews to evaluate industrial experience, and providing perspective on hiring decisions.
• Conducts training on all shifts.
• Influences others to be safety-minded.
• Will be certified through a Train-the-Trainer process, support day-to-day certification processes, and be supported by Operations Learning & Development with training tools and general knowledge content.
• Performs additional duties as assigned.

How You Will Impact Smurfit Westrock

• Improve local team performance by increasing skills and shortening time-to-certification processes.
• Drive training efficiencies across roles, reducing unnecessary risk and training time while maintaining a continuous improvement mindset.

What You Need to Succeed

Critical Skills/Capabilities

• Growth and Results Oriented: Results-oriented individual who continuously looks for ways to improve.
• Innovation: Able to support implementation of new processes and learning technologies to drive training into the flow of work.
• Interpersonal Skills: Possesses strong interpersonal skills and understands their importance in communication, achieving objectives and key results (OKRs), and leading people or teams through self-awareness.
• Accountability: Holds self and others responsible for actions and results.
• Influence: Able to build relationships and influence teams to work together, share best practices, and develop effective training for operations teams.
• Decision Making: Uses strong problem-solving skills and supporting information to arrive at optimal decisions within an appropriate timeframe. Knows when to make decisions independently and when to seek additional input and build consensus.
• Communication: Willingness to work on the production floor across all shifts in a heavy manufacturing environment to document and teach critical work processes.
• Quality: Actively works to ensure quality while minimizing waste.

Technical Skills

• 1-3 years of experience conducting or leading training, including on-the-job training or similar activities, in a manufacturing environment preferred.
• 2-4 years of experience in a manufacturing environment preferred.
• Knowledge of Learning Management Systems preferred.
• Microsoft Office experience preferred, including Word, Excel, Outlook, PowerPoint, and Forms.

Other Qualifications

• Facilitation and presentation skills.
• Partnering and collaboration skills.
• Problem solving and continuous improvement skills.
• Professionalism.

What We Offer

• Corporate culture based on integrity, respect, accountability, and excellence.
• Comprehensive training with numerous learning and development opportunities.
• An attractive wage reflecting skills, competencies, and potential.
• A career with a global packaging company where Sustainability, Safety, and Inclusion are business drivers and foundational elements of our daily work.

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.