Technical Trainer I

Mass General Brigham (Enterprise Services); Somerville (MA); Hybrid; USD 64,000 - 93,000; Full time

Job summary

Mass General Brigham is seeking an instructional designer/trainer to deliver and maintain digital and instructor-led training programs for new hire staff across healthcare departments. You will identify training needs, develop materials, and deliver trainings at multiple sites.

Responsibilities include creating lesson plans, assessing learner needs, administering proficiency tests, coaching users, and contributing to curriculum development.

Qualifications

• Bachelor's degree preferred or equivalent experience accepted.
• 2+ years of experience in adult education and/or curriculum design.
• Ability to learn new application software and systems.
• Strong organization, planning, presentation, and facilitation skills.
• Strong interpersonal skills to communicate with technical and non-technical staff.
• Knowledge of Microsoft Office 365 and other office productivity solutions.

Responsibilities

• Delivers instruction in the use of software and other technologies.
• Prepares lesson plans, including methods, materials, and documentation to be presented in class.
• Assesses the users' training needs and proposes solutions for a diverse training population.
• Design and administer user proficiency assessments.
• Provide coaching to individual users as assigned.
• Maintain knowledge and proficiency through relevant educational forums.
• Participate in the design, development, implementation, and evaluation of training programs.
• Provide input into the development of training curriculum.

Skills

Facilitation

Interpersonal communication

Organizational skills

Learning adaptability

Office 365 knowledge

Education

Bachelor's Degree in Adult & Continuing Education or Computer Science preferred

Tools

Microsoft Office 365

Job description

Job Summary

Primary responsibility for instructor-led and virtual instructor-led delivery and maintenance of Digital/technical training programs for new hire staff. Work closely with the department to identify training needs, develop training materials, and deliver training to healthcare employees at all levels.

Essential Functions

• Delivers instruction in the use of software and other technologies.
• Prepares lesson plans, including methods, materials, and documentation to be presented in class.
• Assesses the users' training needs and proposes solutions for a diverse training population.
• Design and administer user proficiency assessments.
• Provide coaching to individual users as assigned.
• Maintain knowledge and proficiency through relevant educational forums.
• Participate in the design, development, implementation, and evaluation of training programs.
• Provide input into the development of training curriculum.

Qualifications

Education

• Bachelor's Degree in Adult & Continuing Education or Computer Science preferred. Equivalent experience may be accepted in lieu of a degree

Experience

• 2+ years of experience in adult education and/or curriculum design required

Knowledge, Skills and Abilities

• Demonstrated ability to learn new application software and systems.
• Strong organization, planning, presentation, and facilitation skills.
• Strong interpersonal skills to effectively communicate with both technical and non-technical staff.
• Ability to adapt to different learning styles and needs.
• Knowledge of Microsoft Office 365 and other popular office productivity solutions.

Working Schedule

• 1-5 days at one of 5 sites. Generally, trainers are on site training 2-3 days a week.

Locations

• One Brigham Circle, 1620 Tremont Street, Boston, MA 02115
• MGH -100 Cambridge Street, 15th Floor, Boston 02114
• Assembly Row
• Newton Wellesley Hospital
• Salem Hospital

Remote Type

Hybrid

Work Location

399 Revolution Drive

Scheduled Weekly Hours

• 40

Employee Type

• Regular

Work Shift

• Day (United States of America)

Pay Range

$63,648.00 - $92,570.40/Annual

Grade

6At Mass General Brigham

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.