Technical Trainer I

tsys; Cincinnati (OH); On-site; USD 70,000 - 110,000; Full time

Job summary

Global Payments is seeking a Technical Trainer to empower clients, colleagues, and partners with knowledge to maximize solution value across a complex payments landscape. You will design, deliver, and scale learning experiences that accelerate product adoption and improve performance.

Join a global Learning & Development team, influence training strategy, and work with cross-functional stakeholders to drive measurable business outcomes and client success.

Qualifications

• Experience delivering technical or product training to diverse audiences.
• Full training lifecycle from analysis to evaluation with measurable outcomes.
• Strong consultative and stakeholder management skills.

Responsibilities

• Design and deliver learning experiences to accelerate product adoption and drive business outcomes.
• Lead tailored training solutions addressing complex business needs and successful implementations.
• Influence learning strategy and continuous improvement of programs.
• Serve as trusted advisor to clients and stakeholders to increase solution utilization.
• Build organizational capability through coaching and knowledge leadership.

Skills

Technical training

Training lifecycle

Stakeholder mgmt

Independent work

Payment tech

Job description

Job Description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We're looking for a Technical Trainer to join our ever-evolving Learning & Development Team and help shape the future of global commerce. In this role, you'll empower clients, colleagues and partners with the knowledge and confidence to maximize the value of Global Payments solutions, driving adoption, performance and business outcomes across a complex payments landscape. Your expertise will influence how learning is designed, delivered and scaled, helping teams stay ahead of evolving technologies, compliance requirements and client expectations. As a trusted advisor and subject matter expert, you'll play a critical role in strengthening client success, accelerating organizational capability and supporting Global Payments' mission to deliver innovative payment solutions that help businesses thrive around the world.

What you'll own

• Design and deliver impactful learning experiences that accelerate product adoption, strengthen user confidence and enable clients and colleagues to achieve measurable business outcomes.
• Lead the development of tailored training solutions that address complex business needs, improve knowledge retention and drive successful implementation of Global Payments products and technologies.
• Influence learning strategy and continuous improvement initiatives by evaluating training effectiveness, identifying opportunities for enhancement and ensuring training programs deliver meaningful results.
• Serve as a trusted advisor to clients and stakeholders , providing expert guidance that increases solution utilization, strengthens relationships and contributes to long-term business success.
• Build organizational capability through coaching and knowledge leadership , empowering teams to develop expertise, improve performance and adapt confidently to evolving industry and technology changes.

What you'll bring

• Proven experience delivering technical or product-based training programs for diverse audiences and translating complex concepts into engaging, practical learning experiences.
• Experience in the full training lifecycle, including analysis, design, delivery and evaluation, with a track record of achieving measurable learning and business outcomes.
• Strong consultative and stakeholder management skills, with the ability to influence decisions, build credibility and foster strong client and internal partnerships.
• Demonstrated ability to work independently on complex initiatives, applying sound judgment, critical thinking and problem-solving skills to achieve successful outcomes.
• Extensive knowledge of technology-enabled solutions, products or payment-related environments, combined with a passion for continuous learning and knowledge sharing.

It's a bonus if you have

• Professional training or instructional design certification.
• Experience supporting payment processing, financial technology or highly regulated industries.
• Proficiency in a second language and experience delivering training to global audiences.

About the team

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.

Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

EEOC Statement

Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.