Sales Director, Client Management

Global Payments; San Francisco (CA); On-site; USD 180,000 - 260,000; Full time

Job summary

Global Payments is seeking a Sales Director, Client Management to lead the Enterprise team and shape the future of global commerce. You will manage client relationships in Financial Services and Digital Media Merchants, driving revenue growth and strategic account planning.

You will mentor and develop a high-performing sales organization, set goals, and collaborate with People team on talent development, while coordinating market strategies and competitive analysis to achieve growth targets.

Qualifications

• Bachelor's degree or equivalent required.
• Proven experience leading, coaching and developing sales or client management teams.
• Strong commercial and financial acumen with experience developing sales plans and managing growth quotas.
• Knowledge of payment solutions, technology, systems and industry practices.
• Excellent communication, presentation and negotiation skills at all levels.
• Strong analytical judgment, problem-solving ability and organization.
• Ability to build trusted, long-term relationships across clients and teams.
• Willingness to travel as required.

Responsibilities

• Provide leadership for the sales organization, including planning, coaching, recruiting and mentoring of team members.
• Monitor staff performance, set goals, document progress, and partner with People Team.
• Drive activities to sell Global Payments products and expand client relationships.
• Direct resources efficiently and support sales executives in using tools and resources.
• Develop and execute sales plans, goals, strategies to achieve revenue objectives.
• Identify market segments via research and analysis and suggest strategies for improvement.
• Oversee policy implementation, trade show participation, and sales meeting planning.
• Prepare sales production reports for senior management and assist in pricing decisions to meet market needs.
• Monitor client survey results to ensure positive relationships and satisfaction.

Skills

Leadership

Coaching

Sales Planning

Negotiation

Financial Acumen

Client Relations

Strategic Thinking

Communication

Travel

Education

Bachelor's degree or equivalent

Job description

Job Description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We're looking for a Sales Director, Client Management to join our ever-evolving Enterprise team and help shape the future of global commerce. In this role, your team will manage clients in Financial Services (Crypto, PayFac, etc.), and Digital Media Merchants.

What you'll own

• Provide leadership for the sales organization, including planning, coaching, recruiting, selection, performance development, and mentoring of team members.
• Monitor staff performance, implement goals, document progress, approve incentive compensation, and partner with People Team on employee-related matters.
• Drive activities involved in selling Global Payments products and services and expanding existing client relationships.
• Direct resources in a cost-effective, innovative manner, assisting sales executives in effective use of tools and resources.
• Participate in establishing financial goals, objectives, and measurements to achieve growth targets.
• Develop and execute sales plans, goals, strategies, and objectives to achieve team and revenue objectives.
• Identify critical market segments through market research and competitor analysis, recommending strategies for improvement.
• Implement and execute sales policies and practices, oversee trade show participation, and contribute to planning of sales meetings.
• Prepare sales production reports for senior management and participate in building, packaging, and price setting to meet market needs.
• Monitor client survey results to ensure positive client relationships and satisfaction, responding to feedback as needed.
• Ensure development and maintenance of long-term relationships with Global Payments' client base.
• Encourage staff participation in product, service, and industry-related educational opportunities to strengthen skills and customer service.
• Assist sales executives in attaining revenue goals, including development of tactical and strategic plans to create and close opportunities.
• Other related duties as assigned.

What you'll bring

• Bachelor's degree or an equivalent combination of education, training and relevant work experience.
• Demonstrated experience leading, coaching and developing sales or client management teams in a complex, results-oriented environment.
• Strong commercial and financial acumen, with experience developing sales plans, managing performance measures and delivering against growth quotas.
• Knowledge of payment solutions, technology, systems and industry practices, with the ability to translate client needs into practical solutions.
• Expert communication, presentation and negotiation skills, including the ability to influence clients, partners and leaders at all levels.
• Strong analytical judgment, problem-solving ability and organization, with the composure to manage competing priorities and sensitive employee or client issues.
• Ability to build trusted, long-term relationships across clients, employees, senior leaders and external industry partners.
• Willingness to travel as required

About the team

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.

Candidates and applicants are advised they may redact age information from requested items like transcripts, resumes, and certificates attached to their application for positions that can be performed in Colorado.

EEOC Statement

Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Washington Candidates: Click here for information on the Fair Chance Act.