Technical Trainer, Field Operations & Support

Wireless-Cctv-; Richardson (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

WCCTV is seeking a Technical Trainer - Operations to design, deliver, and continuously improve technical training programs for Field Operations, Technical Support, Monitoring, and future teams. You will ensure employees can install, service, troubleshoot, and support WCCTV surveillance systems while meeting quality and safety standards.

You will partner with Operations, NPD, Quality, and leadership to develop competency-based training, maintain documentation, and support employee development

Qualifications

• Bachelor’s degree in Training & Development or related field.
• 5–7+ years of experience building and delivering technical training in operations or tech environments.
• Strong knowledge of CCTV, video surveillance, security systems, and field service.
• Experience coaching field technicians and creating SOPs, assessments, and competency plans.

Responsibilities

• Develop, deliver, and maintain technical training programs for Field Operations, Technical Support, and Monitoring.
• Lead onboarding, refresher, and competency-based training via classroom, virtual, and hands-on sessions.
• Create and maintain training materials, SOPs, work instructions, assessments, and videos.
• Collaborate with NPD and Operations to support new products and processes.
• Track training completion, competency sign-offs, and training effectiveness.
• Support continuous improvement by addressing recurring issues with training solutions.

Skills

Instructional design

Coaching & mentoring

Technical training

CCTV knowledge

Presentation skills

Travel readiness

Education

Bachelor’s degree in Training & Development or related field

Job description

WCCTV is seeking a Technical Trainer - Operations to design, deliver, and continuously improve technical training programs for Field Operations, Technical Support, Monitoring, and future teams. You will ensure employees can install, service, troubleshoot, and support WCCTV surveillance systems while meeting quality and safety standards.

You will partner with Operations, NPD, Quality, and leadership to develop competency-based training, maintain documentation, and support employee development