Technical Trainer

Nerdio; United States; Remote; USD 110,000 - 130,000; Full time

Job summary

Nerdio is seeking a dynamic Trainer to conduct technical training focused on Azure Virtual Desktop and related technologies. This role involves facilitating comprehensive sessions for partners, developing educational materials, and maintaining deep technical knowledge. Successful candidates will have at least 5 years of IT training experience, strong presentation skills, and a collaborative mindset. The position includes travel and offers competitive pay, bonuses, and extensive benefits in a supportive and inclusive environment.

Benefits

Competitive Base + Bonus up to 10%

Stock Options

Health and Welfare Plans

Life and Disability Plans

Retirement Plan

Unlimited Flexible Paid Time Off

Qualifications

• Minimum of 5 years of experience in technical training, cloud computing, or IT service delivery.
• Proven expertise in Microsoft Azure services, cloud technologies, and Intune.
• Fluent in Portuguese or Spanish is highly advantageous.

Responsibilities

• Conduct Enterprise and/or MSP Technical Training through engaging in-person and virtual sessions.
• Develop and facilitate training materials and resources for partners.
• Assess training program effectiveness and continuously improve the learning experience.

Skills

Presentation Skills

Technical Acumen

Critical Thinking

Empathy and Soft Skills

Collaboration

Problem-Solving

Adaptability

Education

Bachelor’s degree in Information Technology, Education, or related field

Tools

Docebo Learning Management System

Articulate Rise

Job description

Nerdio adds value on top of the powerful capabilities in Azure Virtual Desktop, Windows 365, and Microsoft Intune by delivering hundreds of features that simplify management, ensure efficient operations, and lower Azure compute and storage costs by up to 80% via automation.

Leveraging Nerdio, partners can manage customers’ cloud environments through streamlined, multi-tenant, workflow-powered technology that allows them to create and grow cloud-based recurring revenues. Enterprise IT professionals can deliver and maintain a wide range of virtual Windows endpoints across hybrid workforces with ease and fine-tune end-user computing (EUC) approaches for maximum effectiveness using powerful monitoring and analytics capabilities.

We are a fast-moving, nimble company looking for individuals whoare collaborative, empathetic, driven and who love to move at the speed of light. If you want to be part of the AVD transformation that Microsoft and Nerdio are leading, then we want to speak with you.

What you'll do

• Conduct Enterprise and/or Managed Service Provider (MSP) Technical Training: Deliver engaging and comprehensive in-person and virtual technical training sessions to external partners on Nerdio's IT management platform and Microsoft Azure services. In this role, you will be prioritizing the delivery of multi-day, technical training sessions lasting 8-10 hours a day. Stamina is equally important to knowledge. When you are not conducting in-person trainings, you will be conducting multiple hours of virtual trainings a day or developing training content.
• Curriculum Development: Collaborate with others at Nerdio to create and update training materials, videos, documentation, and resources to support Enterprise and/or MSP partner learning.
• Training Delivery: Facilitate virtual and in-person training sessions, workshops, and bootcamps, ensuring partners understand and can efficiently use Nerdio’s Enterprise and/or MSP product features.
• Assessment and Feedback: Assess the effectiveness of training programs through evaluations and feedback, making continuous improvements to enhance the learning experience.
• Develop and deliver reports and metrics to drive a data-driven culture of education to this section.
• Technical Expertise: Maintain deep knowledge of Nerdio Manager for Enterprise and/or MSP, Microsoft Azure, Microsoft 365, Intune, and other relevant technologies to deliver up-to-date and accurate training content.
• Travel and Engagement: Travel up to 30% of the time to various locations - both domestic and international, for training sessions, industry events, and conferences to conduct training sessions and build strong relationships with partners.
• Remote Training: Conduct virtual training sessions for partners who may be remote or located in different regions.
• Collaboration: Work closely with the Sales and Partner Enablement teams to identify partner training needs and tailor content accordingly.

Qualifications and Experience

• Minimum of 5 years of experience in technical training, cloud computing, or IT service delivery.
• Proven expertise in Microsoft Azure services, cloud technologies, and Intune.
• Experience delivering Enterprise-grade technical training to diverse audiences.
• Strong Presentation Skills: The ability to develop, maintain, and deliver clear and engaging presentations to a diverse audience of Enterprise and/or MSP personas through both live and virtual events. The ideal candidate should be comfortable not only delivering material, but also serving as a subject matter expert for the curriculum and syllabi themselves.
• Critical Thinking: A proficiency in reducing a series of complex concepts into terms that are easy-to-digest by an array of personas. The ideal candidate is ‘comfortable being uncomfortable’ in the sense that they will never know everything about the space but are still driven to continuously improve and adapt.
• Empathy and Soft Skills: A proficiency in communication skills – be that via email, in front of a large audience, or one-on-one discussions with customers or partners during networking events / on-site Enterprise and/or trainings.
• Technical Acumen: A demonstrated ability to self-direct research activity to find solutions to problems – be them in the curriculum itself, changes in the technical landscape, changes to our product offering, or those issues surfaced as use case questions during presentations. Along with an in-depth knowledge of Microsoft Azure, Microsoft 365, Intune, Defender, and cloud computing concepts.
• Adaptability: A resilient, problem-solving nature that allows them to thrive in a continuously shifting environment without becoming fatigued by the volume, velocity, or type of changes. Along with the flexibility to accommodate partner-specific training requirements and adapt training styles to meet diverse learning needs.
• Collaboration: A collaborative nature which allows them to operate as both a stakeholder and a learning and design subject matter expert when working with different internal and external personas.
• Training and Development: Experience in designing and delivering technical training programs, workshops, and bootcamps.
• Asset Creation and Maintenance: Comfortable creating and maintaining assets including video/webinars, text-based lessons, lab guides, presentation decks, and exams.
• Travel-Ready: Willingness to travel 30% of the time to conduct on-site training and represent Nerdio at industry events. If you cannot travel at a 30% minimum pace, this job is not a match for you.
• Customer-Centric: A customer-focused mindset, ensuring partners receive exceptional training experiences that lead to successful IT practices.
• Problem-Solving: Ability to troubleshoot technical issues during training sessions and provide effective solutions.
• Fluent in Portuguese or Spanish is highly advantageous.

Additional Eligibility Qualifications:

• Strong written and verbal communication skills.
• Proficiency in creating training materials, presentations, and documentation.
• Ability to adapt training content for virtual and in-person delivery.
• Industry knowledge of Enterprise cloud services and/or MSPs, and IT practices.
• Familiarity with Docebo Learning Management System.
• Proficiency in creating scalable on-demand training, such as videos, SCORM and Tin Can with Articulate Rise.
• In addition to English, fluency in Portuguese and/or Spanish is preferred.

Preferred Education and Experience:

• Bachelor’s degree in Information Technology, Education, or a related field.
• Experience in training Enterprise customers and/or those in the managed services or IT industry.
• Microsoft Azure certifications or relevant industry certifications.

Travel

The Trainer position will require up to 30% travel to domestic and international locations with overnight stays for training sessions, industry events, and conferences. You must own an up-to-date passport that allows you to travel to almost any country in the world. If your nationality requires you to obtain a visa each time you travel which could present potential travel delays, this role may not be a fit for you. The company will endeavor for you to have a well-planned schedule so you know when you need to travel but that will not always be the case. Travel at Nerdio is done in Economy class.

Benefits and Incentives

• Competitive Base + Bonus up to 10%.
• Stock Options
• Health and Welfare Plans*
• Life and Disability Plans*
• Retirement Plan*
• Unlimited Flexible Paid Time Off......including your birthday off!

*Benefits for international employees, outside the US, vary by country.

Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The pay range for this role is:

110,000 - 130,000 USD per year (Remote (United States))