Technical Trainer

BSH Home Appliances Corporation - North America; United States; Remote; USD 71,000 - 107,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid vacation

Paid holidays

Adoption reimbursement

Perks at Work

Employee purchase program

Company vehicle

Job summary

BSH Home Appliances Corporation – North America in the US is seeking a Technical Trainer to coordinate, develop, and deliver technical training programs across NYC, Philadelphia, and Washington, DC. The role focuses on enhancing technical knowledge, improving customer service, and supporting business objectives with on-site and travel to client locations.

The ideal candidate has 3–5 years of training experience, a two-year college degree (four-year preferred), and strong presentation and

Qualifications

• Two-year college is required.
• Four-year college is preferred.
• 3–5 years of training experience required.
• 5–7 years training experience preferred.
• Domestic appliance knowledge.
• Electromechanical knowledge.
• Product and service knowledge training.
• Strong analytical and communication skills.

Responsibilities

• Assist the Technical Training manager with daily operations of the department.
• Design and deliver training programs to improve customer service and efficiency.
• Facilitate training at BSH sites and customer locations.
• Develop technical training courses as needed.
• Prepare training materials for events.
• Coordinate external trainers for specialist courses.
• Maintain the training library.
• Perform other duties as required.

Education

Two-Year College

Four-Year College

Tools

Excel

PowerPoint

Word

Teams

Zoom

Webex

Job description

Technical Trainer (Northeast)

Job Category

Customer Service

Job's City

Remote

Job's State/Territory

US

Pay range:

NYC = $80K - $107K, Phila., PA = $71K - $94K, Washington, DC = $74K - $98K

Incentive Plan:

Annual Bonus

Incentive Target %:

3%

SHIFT:

First

BSH Home Appliances Corporation – Top Employer US 2024

Tomorrow is our home.

At BSH, People Matter. Bring your unique skills, capabilities, and experiences to our dynamic teams where your contributions will drive our innovation culture. We strive to be a workplace that values people and supports opportunities for continuous professional and personal growth. As a leading manufacturer of home appliance brands Bosch, Gaggenau, and Thermador, we prioritize having a consumer centric mindset and creating positive experiences for the consumer throughout all interactions with our products and services. Join us now and give your career a home. You Belong Here.

Technical Trainer

New York City or Philadelphia, PA or Washington, DC / Full-time

Your responsibilities

The Technical Trainer supports the day-to-day operations of the Technical Training department by coordinating, developing, and delivering technical training programs that enhance technical knowledge, improve customer service, and support business objectives. This role facilitates training, develops and maintains training materials, coordinates external training resources, and provides training support at BSH and customer locations as needed.

• Assist the Technical Training manager with the day to day running of the Technical Training department
• Contribute to the design and delivery of new training programs and solutions to drive improvements in customer service, efficiency and costs.
• Facilitates technical training at BSH sites and other locations
• Participates in the development of technical training courses according to organizational requirements
• Prepares training materials for training events as needed
• Coordinates external trainers to provide specialist courses beyond BSH's catalogue
• Maintains the technical training library developed by the Technical Training team.
• All other duties as required

Your profile

• Two-Year College – Required
• Four-Year College – Preferred
• 3-5 Years Previous Training Experience – Required
• 5-7 Years Previous Training Experience - Preferred
• Comprehensive domestic appliance knowledge
• Electromechanical knowledge
• Product and service knowledge training
• Strong analytical, organizational, and problem-solving abilities.
• Microsoft Office Suite (Excel, PowerPoint, Word, Teams)
• Virtual training platforms (Microsoft Teams, Zoom, Webex)
• Strong presentation, facilitation, and coaching skills.
• Excellent written and verbal communication.
• Travel: 50%

Your Pay & Benefits

The pay range posted for this position is based on the location noted in the posting title. Exact compensation offered may vary based on your specific skillset and work location. If the position is bonus or incentive eligible then the payments range from 0% to 200% of target with details laid out within the plan document.

Benefits offered include the following:

• Medical, dental, vision, life insurance, short- and long-term disability benefits, employee assistance program (EAP), Healthcare and Dependent Care Flexible Spending Accounts (FSA), and Health Savings Account (HSA) participation starting on the first day of the calendar month following date of hire.
• Wellness Plan that allows participating employees to earn lower medical care premiums.
• 401(k) Retirement Plan starting on the first day of the calendar month following 30 days of service. The plan provides a fully vested 100% employer match on the first 4% of compensation contributed and includes an annual employer-funded profit-sharing contribution dependent on company profitability.
• Two weeks of paid vacation for all non-temporary status new hires below Director level positions. Vacation entitlement increases based on years of service with BSH.
• Unlimited paid vacation for all Director and above level positions.
• The greater of (a) 40 hours of paid sick leave or (b) state or local minimum requirements for paid leave (Non-Production Line).
• 40 hours of paid personal leave (Production Line).
• 12 days of paid holidays per year (max 8 hours paid per day).
• Adoption Reimbursement Program, Perks at Work, and BSH Employee Purchase Program.
• BSH provides ongoing product training, uniforms, computer tablet, cell phone and a company vehicle for eligible positions.

BSH is an equal opportunity employer and does not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, military service, or any other protected class. By including everyone and ensuring equal opportunities, BSH unleashes its full potential - EOE / AA Employer.

This position is eligible for the Employee Referral Bonus program.

We participate in E-Verify.