Technical Training Designer

RPMGlobal; New Bern, Northern (NC, KY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid vacation

Paid holidays

Employee Purchase Program

Job summary

BSH Home Appliances Corporation is seeking a Technical Training Designer in New Bern, NC. The role focuses on designing and developing engaging training materials and eLearning courses for appliance repair, collaborating with SMEs and multimedia specialists to deliver effective technician development content.

Responsibilities include creating digital assets, developing assessments, ensuring accessibility (WCAG), and organizing updates as models evolve.

Qualifications

• Four-year college degree in instructional design, education, technical communication, or related field, or equivalent practical experience.
• 3-5 years of experience developing technical training or eLearning content, ideally in appliance, HVAC, or similar mechanical/electrical service industries.
• Proficient in Adobe Creative Suite, Articulate 360, and Microsoft Office Suite; strong writing and communication skills.

Responsibilities

• Design, develop, and maintain engaging technical training materials and eLearning courses on appliance repair.
• Collaborate with SMEs, trainers, and multimedia specialists to create content for technician development and customer service excellence.
• Create digital assets (interactive modules, simulations, manuals, knowledge checks) using Articulate 360 and Adobe Creative Suite.

Skills

Technical writing

Analytical thinking

Instructional design

Project management

Attention to detail

Teamwork

Education

Four-Year College in Instructional Design or related field

Tools

Adobe Creative Suite

Articulate 360

Microsoft Office Suite

Job description

BSH Home Appliances Corporation – Top Employer US 2024

Tomorrow is our home.

At BSH, People Matter. Bring your unique skills, capabilities, and experiences to our dynamic teams where your contributions will drive our innovation culture. We strive to be a workplace that values people and supports opportunities for continuous professional and personal growth. As a leading manufacturer of home appliance brands Bosch, Gaggenau, and Thermador, we prioritize having a consumer centric mindset and creating positive experiences for the consumer throughout all interactions with our products and services. Join us now and give your career a home. You Belong Here.

Technical Training Designer

New Bern, NC / Full-time

Your responsibilities

The Technical Training Designer is responsible for designing, developing, and maintaining engaging technical training materials and eLearning courses focused on appliance repair. He/She will work closely with subject matter experts (SMEs), trainers, and multimedia specialists to produce content that supports technician development and customer service excellence.

• Collaborate with SMEs to gather technical information and translate it into clear, structured, and engaging learning content.
• Design and develop instructor-led, virtual instructor-led, and self-paced eLearning courses for appliance repair training.
• Create digital assets including interactive modules, simulations (hands on and in web-based trainings), instructor manuals, and knowledge checks using tools like Articulate 360 (i.e. Storyline, Rise) and Adobe Creative Suite.
• Develop assessments to measure learner retention, comprehension, and job performance readiness.
• Ensure training materials meet instructional design best practices, adult learning principles, and accessibility standards (e.g., WCAG).
• Organize and manage content updates as appliance technologies evolve and new models are released.
• Analyze training needs and recommend appropriate learning solutions.
• Work cross‑functionally with Product Support, Technical Support, and Field Service teams.
• Use project management tools to meet deadlines and manage multiple development cycles.
• Support LMS integration and course deployment as needed.
• All other duties as related

Your profile

• Four-Year College (Instructional Design, Education, Technical Communication, or a related field; or equivalent practical experience) – Required
• 3-5 Years Experience (Developing technical training or eLearning content, ideally in appliance, HVAC, or similar mechanical/electrical service industries - Required
• Proficient in Adobe Creative Suite (Illustrator, Photoshop, Premiere, etc.), Articulate 360 (Storyline, Rise), and Microsoft Office Suite (Word, PowerPoint, Excel).
• Strong technical and analytical writing skills and the ability to explain complex concepts in simple, concise language.
• Strong problem solving and critical thinking skills
• Understanding of instructional design methodologies (ADDIE, SAM, etc.) and adult learning theory.
• Excellent attention to detail, organization, and project management capabilities.
• Comfortable working independently and as part of a collaborative team.

The pay range posted for this position is based on the location noted in the posting title. Exact compensation offered may vary based onyourspecific skillset and work location. If the position is bonus or incentive eligible then the payments range from 0% to 200% of target with details laid out within the plan document.

Benefits offered include the following

• Medical, dental, vision, life insurance, short- and long-term disability benefits, employee assistance program (EAP), Healthcare and Dependent Care Flexible Spending Accounts (FSA), and Health Savings Account (HSA) participation starting on the first day of the calendar month following date of hire.
• Wellness Plan that allows participating employees to earn lower medical care premiums.
• 401(k) Retirement Plan starting on the first day of the calendar month following 30 days of service. The plan provides a fully vested 100% employer match on the first 4% of compensation contributed and includes an annual employer-funded profit-sharing contribution dependent on company profitability.
• Two weeks of paid vacation for all non-temporary status new hires below Director level positions - vacation entitlement increases based on years of service with BSH.
• Unlimited paid vacation for all Director and above level positions.
• The greater of (a) 40 hours of paid sick leave or (b) state or local minimum requirements for paid leave (Non-Production Line).
• 40 hours of paid personal leave (Production Line).
• 12 days of paid holidays per year (max 8 hours paid per day).
• Adoption Reimbursement Program, Perks at Work, and BSH Employee Purchase Program.
• BSH provides ongoing product training, uniforms, computer tablet, cell phone and a company vehicle for eligible positions.

BSH is an equal opportunity employer and does not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, military service, or any other protected class. By including everyone and ensuring equal opportunities, BSH unleashes its full potential - EOE / AA Employer.

This position is eligible for the Employee Referral Bonus program.