Technical Trainer

MAT Holdings, Inc.; Shreveport (LA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision, disability on

PTO and holidays

401k with company match

Career advancement program

Wellness programs & HSA/FSA

Voluntary life/AD&D

Job summary

MAT Holdings, Inc. through its GRIE Engineering and Development division seeks a dynamic trainer to educate automotive brake pad customers across the Gulf Coast region (AL, MS, LA, AR, TN).

You will lead technical sessions, attend ride-alongs with sales teams, and present material to varied audiences while ensuring customer satisfaction. Ideal candidates have a Bachelor's degree (or equivalent) and 5+ years in field training, automotive service, or related roles, with strong communication and MS

Qualifications

• Bachelor’s degree or equivalent experience required.
• Strong communication and presentation abilities.
• Experience in technical training or customer-facing roles preferred.

Responsibilities

• Conduct technical training sessions at customer meetings and trade shows.
• Attend ride-alongs with sales managers to educate customers on brake pads.
• Present technical information to diverse audiences and handle questions.
• Resolve customer issues related to brake pad fit or function.
• Travel up to 75% across the US and coordinate training schedules.

Skills

Excellent written and verbal comms

Strong presentation skills

Conflict resolution

Negotiation

Influence and decision shaping

Highly organized

Client interfacing

Bi-lingual in Spanish (plus)

Education

Bachelor’s degree in Business/Science or equivalent

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Join our vertically integrated team at MAT Holdings, Inc., a leading global manufacturer with a 40-year history. We're proud to provide employment opportunities for more than 14,000 employees across 12 countries. Headquartered in Long Grove, Illinois, we have over 40 factories on three continents, including 2.1 million square feet of U.S. distribution and manufacturing space.

You will find our products at home improvement centers, big-box retailers, hardware stores, and automotive chains. They're in the cars you drive, the trailers you tow, and the heavy-duty machinery you operate. MAT can maintain consistent expertise and solutions across the entire supply chain. We’re experts in engineering, manufacturing, quality assurance, logistics and distribution, marketing, design, and customer service — we don't just make it happen, we ensure it happens with excellence.

We’re more than manufacturing, we’re MAT.

Benefits

• MAT Holdings Inc. and its subsidiaries offer a complete benefits package that includes medical, dental, vision, and disability insurance after 60 days of employment
• Paid Time Off (PTO), including paid vacation, sick days, and paid holidays
• 401k Retirement Plan + Company Match
• Career Advancement Program, training and development
• Wellness Programs, including fitness reimbursements and mental health support
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
• Voluntary Life / AD&D , Employer Provided Life/AD&D
• and More

Join our vertically integrated team at MAT Holdings, Inc., a leading global manufacturer with a 40-year history. We're proud to provide employment opportunities for more than 14,000 employees across 12 countries. Headquartered in Long Grove, Illinois, we have over 40 factories on three continents, including 2.1 million square feet of U.S. distribution and manufacturing space.

You will find our products at home improvement centers, big-box retailers, hardware stores, and automotive chains. They're in the cars you drive, the trailers you tow, and the heavy-duty machinery you operate. MAT can maintain consistent expertise and solutions across the entire supply chain. We’re experts in engineering, manufacturing, quality assurance, logistics and distribution, marketing, design, and customer service — we don't just make it happen, we ensure it happens with excellence.

We’re more than manufacturing, we’re MAT.

Benefits

• MAT Holdings Inc. and its subsidiaries offer a complete benefits package that includes medical, dental, vision, and disability insurance after 60 days of employment
• Paid Time Off (PTO), including paid vacation, sick days, and paid holidays
• 401k Retirement Plan + Company Match
• Career Advancement Program, training and development
• Wellness Programs, including fitness reimbursements and mental health support
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
• Voluntary Life / AD&D , Employer Provided Life/AD&D
• and More

Job Description

Job Summary

This position is with GRI Engineering and Development, LLC, a division of MAT Holdings, Inc. GRIE holds a significant market share of the aftermarket braking segment. Offering a complete line of brake rotors, drums, and friction components, GRIE has created a reputation for supplying high-quality finished components to the off-road and heavy-duty vehicle market. This position is responsible for training the automotive brake pad customers. We are currently looking for a high-energy, dynamic individual. You will be responsible for the Gulf Coast Territory. States include AL, MS, LA, AR, and TN.

Principle Responsibilities

• Conduct technical training sessions at customer regional and national sales meetings and at trade-shows.
• Attend ride-a-longs with customer commercial sales managers to promote and educate their customers on brake pads.
• Present technical information on brake pads to a wide audience (both technical and non-technical). Audience size can vary from 20 - 100 people. The intent of the presentations is to educate the participants by providing technical information and fielding any questions related but not limited to, brake friction material, customer brake pad line differentiation, manufacturing, quality, and testing.
• Responsible for problem-solving any customer issues relating to brake pad fit and/or function during customer visits.
• Become familiar with the customer's commercial sales programs and promotions.
• Responsible for ongoing relationship building with customers.
• Extensive travel (up to 75%) to various locations across the US.
• Planned and coordinated all training sessions/schedules with the customer training manager.
• Attend yearly internal company training with corporate, R&D, and the company factories.
• Issue weekly reports on customer visits on a timely basis, as well as participate in weekly team conference calls.

Qualifications

Competencies

• Excellent written and verbal communication skills with the ability to present data in an organized manner
• Strong written and presentation skills with the ability to communicate to and engage an audience in all settings, ensuring participants become more knowledgeable on our products and product lines
  • Knowledge of OE or aftermarket brake systems and components
  • Familiar with vehicle maintenance and diagnosis
• Excellent communication and conflict resolution skills both on an individual basis and group level
• Delivers on commitments, has strong follow-up skills, and shows consistency between words and actions
• Proven ability to negotiate, making sound decisions in a timely and confident manner
• Ability to influence and shape the decisions of others and to work through issues or conflicts to create
• Highly organized, results-driven and an ability to work in a fast-paced environment
  • Must be able to interface with clients and maintain a professional image.
  • Strong commitment to customer satisfaction and quality
  • Instructional Training Experience - Classroom or on-the-job preferred

Education/Experience

• Bachelor’s degree in Business, Science, or equivalent experience.
• Minimum of 5 years on-the-job experience (i.e. service departments, dealerships, vehicle maintenance, etc.) or equivalent combination of education and experience.
• Automotive Technical experience in Brake Systems / Repair - State or ASE/Master Certifications a plus.
• Strong proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint
• Bi-lingual in Spanish is a plus.

The posted salary range for this position is $90,000 to $110,000. Final compensation will be determined based on the candidate’s skills, experience, and qualifications.

Additional Information

All your information will be kept confidential according to EEO guidelines.