Technical Trainer

MAT Holdings, Inc.; Memphis (TN); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision, and short/Dis

Paid Time Off (PTO)

401k with company match

Career advancement program

Wellness programs

HSA and FSA

Life/AD&D

Job summary

MAT Holdings, Inc. is seeking a high-energy trainer for the Gulf Coast Territory to educate automotive brake pad customers on product lines and testing methods. This role requires extensive travel up to 75% nationwide and collaboration with regional and national sales teams.

You will conduct technical sessions, present to audiences of 20–100 people, and build strong customer relationships while supporting MAT’s brake solutions in a fast-paced environment across AL, MS, LA, AR, and TN.

Qualifications

• Minimum 5 years in automotive service, dealerships, or vehicle maintenance.
• ASE/Master certifications are advantageous.
• Strong MS Office skills (Word, Excel, PowerPoint).

Responsibilities

• Conduct technical training sessions at customer meetings and trade-shows.
• Attend ride-alongs with sales managers to promote brake pads.
• Present technical information to diverse audiences and answer questions.
• Solve customer issues related to brake pad fit and function during visits.
• Build and maintain relationships with customers and programs.
• Travel up to 75% across the US.
• Coordinate training schedules with the customer training manager.
• Attend annual internal trainings with corporate and factory teams.
• Provide weekly reports on customer visits and participate in team calls.

Skills

Excellent communication

Public speaking/presentation

Brake systems knowledge

Customer training experience

Travel readiness (75%)

Spanish (Bilingual)

Education

5+ years automotive field experience

ASE/Master certifications a plus

MS Office (Word/Excel/PowerPoint)

Tools

Microsoft Office

Job description

Join our vertically integrated team at MAT Holdings, Inc., a leading global manufacturer with a 40-year history. We're proud to provide employment opportunities for more than 14,000 employees across 12 countries. Headquartered in Long Grove, Illinois, we have over 40 factories on three continents, including 2.1 million square feet of U.S. distribution and manufacturing space.

You will find our products at home improvement centers, big-box retailers, hardware stores, and automotive chains. They're in the cars you drive, the trailers you tow, and the heavy-duty machinery you operate. MAT can maintain consistent expertise and solutions across the entire supply chain. We’re experts in engineering, manufacturing, quality assurance, logistics and distribution, marketing, design, and customer service — we don't just make it happen, we ensure it happens with excellence.

We’re more than manufacturing, we’re MAT.

Benefits

• MAT Holdings Inc. and its subsidiaries offer a complete benefits package that includes medical, dental, vision, and disability insurance after 60 days of employment
• Paid Time Off (PTO), including paid vacation, sick days, and paid holidays
• 401k Retirement Plan + Company Match
• Career Advancement Program, training and development
• Wellness Programs, including fitness reimbursements and mental health support
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
• Voluntary Life / AD&D , Employer Provided Life/AD&D
• and More

Job Description

Job Summary

This position is with GRI Engineering and Development, LLC, a division of MAT Holdings, Inc. GRIE holds a significant market share of the aftermarket braking segment. Offering a complete line of brake rotors, drums, and friction components, GRIE has created a reputation for supplying high-quality finished components to the off-road and heavy-duty vehicle market. This position is responsible for training the automotive brake pad customers. We are currently looking for a high-energy, dynamic individual. You will be responsible for the Gulf Coast Territory. States include AL, MS, LA, AR, and TN.

Principle Responsibilities

• Conduct technical training sessions at customer regional and national sales meetings and at trade-shows.
• Attend ride-a-longs with customer commercial sales managers to promote and educate their customers on brake pads.
• Present technical information on brake pads to a wide audience (both technical and non-technical). Audience size can vary from 20 - 100 people. The intent of the presentations is to educate the participants by providing technical information and fielding any questions related but not limited to, brake friction material, customer brake pad line differentiation, manufacturing, quality, and testing.
• Responsible for problem-solving any customer issues relating to brake pad fit and/or function during customer visits.
• Become familiar with the customer's commercial sales programs and promotions.
• Responsible for ongoing relationship building with customers.
• Extensive travel (up to 75%) to various locations across the US.
• Planned and coordinated all training sessions/schedules with the customer training manager.
• Attend yearly internal company training with corporate, R&D, and the company factories.
• Issue weekly reports on customer visits on a timely basis, as well as participate in weekly team conference calls.

Qualifications

Competencies

• Excellent written and verbal communication skills with the ability to present data in an organized manner
• Strong written and presentation skills with the ability to communicate to and engage an audience in all settings, ensuring participants become more knowledgeable on our products and product lines
  • Knowledge of OE or aftermarket brake systems and components
  • Familiar with vehicle maintenance and diagnosis
• Excellent communication and conflict resolution skills both on an individual basis and group level
• Delivers on commitments, has strong follow-up skills, and shows consistency between words and actions
• Proven ability to negotiate, making sound decisions in a timely and confident manner
• Ability to influence and shape the decisions of others and to work through issues or conflicts to create
• Highly organized, results-driven and an ability to work in a fast-paced environment
  • Must be able to interface with clients and maintain a professional image.
  • Strong commitment to customer satisfaction and quality
  • Instructional Training Experience - Classroom or on-the-job preferred

Education/Experience

• Minimum of 5 years on-the-job experience (i.e. service departments, dealerships, vehicle maintenance, etc.) or equivalent combination of education and experience.
• Automotive Technical experience in Brake Systems / Repair - State or ASE/Master Certifications a plus.
• Strong proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint
• Bi-lingual in Spanish is a plus.

The posted salary range for this position is $90,000 to $110,000. Final compensation will be determined based on the candidate’s skills, experience, and qualifications.

Additional Information

All your information will be kept confidential according to EEO guidelines.