Technical Trainer

WestRock Company; Lancaster (OH); On-site; USD 55,000 - 93,000; Full time

Job summary

WestRock Company is seeking a Technical Trainer to lead hands-on training and certification efforts at our Lancaster, OH site. You will train operators on machine skills, participate in hiring assessments, and ensure certification progress across shifts in a manufacturing setting.

You will collaborate with Operations L&D to create training tools and SOPs, track progress, and foster a safety-minded culture while supporting continuous improvement initiatives.

Qualifications

• 1-3 years’ experience conducting/leading training in a manufacturing environment preferred.
• 2-4 years’ experience in a manufacturing environment preferred.
• Knowledge of Learning Management Systems preferred.
• Microsoft Office Experience Preferred- Word, Excel, Outlook, PowerPoint, Forms

Responsibilities

• Completes daily technical training on the floor to assist with the Certification of team members in their roles.
• Partners with OPS L&D leader to support New Hire Orientation/ On Boarding Training, as needed.
• Assists with tracking, evaluating, and measuring training locally using the company’s Dept. Training Standards & Learning System tools.
• Supports site specific technical learning solution creation (SOPs, Guided Workflows, Technical Learning Aids - to assist with training)
• Develops, builds, and maintains relationships with trainees & leaders in their role.
• Participates in new teammate hiring process - assesses candidates’ skills (general and/ or machine) and provides perspective on hiring decisions
• Conducts training on all shifts.
• Influences others to be safety-minded.
• Team member will be certified through a Train the Trainer process, support managing day to day Certification Processes & will be supported by Ops L&D with training tools & general knowledge content.
• Additional duties as assigned.

Skills

Growth and results oriented

Innovation

Interpersonal skills

Accountability

Influence

Decision making

Communication

Quality

Facilitation/presentation skills

Influencing

Partnering

Problem solving/continuous improvement

Professionalism

Learning management systems

Microsoft Office

Tools

Learning Management Systems

Microsoft Office (Word Excel Outlook PowerPoint Forms)

Job description

Job: Technical Trainer

Pay: $55k - $93k, Salary Non Exempt

Shift: Must be flexible to work any shift 1st/2nd/3rd shift

Location: 1290 Campground Road, Lancaster, OH 43130

The Technical Trainer assists with training processes locally. The role reports into the site General Manager/ Plant Manager and dotted lines into Operations Learning & Development, to ensure training is completed for Operator/ Craft Job Certification. The role will be a key contact/ trainer for team members and be responsible for teammate assessments regarding machine skills - providing feedback, machine certification responsibility, and conducting assessments related to line of progression movements.

Major Job Responsibilities

• Completes daily technical training on the floor to assist with the Certification of team members in their roles.
• Partners with OPS L&D leader to support New Hire Orientation/ On Boarding Training, as needed.
• Assists with tracking, evaluating, and measuring training locally using the company’s Dept. Training Standards & Learning System tools.
• Supports site specific technical learning solution creation (SOP’s, Guided Workflows, Technical Learning Aids - to assist with training)
• Develops, builds, and maintains relationships with trainees & leaders in their role.
• Participates in new teammate hiring process - assesses candidates’ skills (general and/ or machine, involved in interview process to assess industrial experience, and provides perspective on hiring decisions)
• Conducts training on all shifts.
• Influences others to be safety-minded.
• Team member will be certified through a Train the Trainer process, support managing day to day Certification Processes & will be supported by Ops L&D with training tools & general knowledge content.
• Additional duties as assigned.

How you will impact Smurfit WestRock

• Improve local team performance through increasing skills and time to certification processes.
• Cost eliminator driving training efficiencies across roles, saving us unnecessary risk, and reducing the time allotted for training - a continuous improvement mindset.

What you need to succeed

Critical Skills/ Capabilities:

• Growth and Results Oriented: Results oriented person that looks for constant ways to improve.
• Innovation: Able to support implementation of new processes and new learning technologies to drive training into the flow of work
• Interpersonal Skills: Possess keen awareness and understanding of the importance of strong interpersonal skills in communicating, achieving OKR’s and leading people or teams (self-awareness)
• Accountability: Holds self and others responsible for actions and results
• Influence: Able to partner and build relationships to influence teams to work together, share best practices and develop and drive effective training for operations teams
• Decision Making: Uses strong problem-solving skills and supporting information to arrive at optimal decisions in an appropriated timeframe; knows when to decide and/ or when to seek additional input, and drive for consensus.
• Communication: Willingness to work on the floor, with all shifts, in a heavy manufacturing world, to ensure we can document and teach critical work processes
• Quality: Actively work to ensure quality is ensured while minimizing waste

Technical Skills:

• 1 - 3 years’ experience conducting/ leading training, including On-The-Job training, or similar, in a manufacturing environment preferred
• 2 - 4 years’ experience in a manufacturing environment preferred
• Knowledge of Learning Management Systems preferred.
• Microsoft Office Experience Preferred- Word, Excel, Outlook, PowerPoint, Forms

Others Qualification:

• Facilitation/ Presentation Skills
• Influencing
• Partnering
• Problem Solving/ Continuous Improvement
• Professionalism

What we offer

• Corporate culture based on integrity, respect, accountability, and excellence.
• Comprehensive training with numerous learning and development opportunities
• An attractive wage, reflecting skills, competencies, and potential.
• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of our daily work.