Technical Trainer

WestRock Company; Pleasant Prairie (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

WestRock Company in Wisconsin seeks a Technical Trainer to assist with on-site training and certification of operators. The role reports to the site General Manager/Plant Manager and works with Operations Learning & Development to ensure timely completion of certifications.

You will deliver daily training across all shifts, support new-hire orientation, track learning progress, develop learning aids, and participate in interview processes to assess industrial experience.

Qualifications

• Experience in delivering training in a manufacturing environment.
• Familiarity with Learning Management Systems (LMS).
• Ability to facilitate on-the-floor training across shifts.
• Strong presentation and communication skills.
• Interest in continuous improvement and safety.

Responsibilities

• Conduct daily technical training on the floor to certify team members.
• Support New Hire Orientation and onboarding training as needed.
• Track, evaluate, and measure training using LMS tools.
• Develop and maintain site-specific learning materials (SOPs, workflows, aids).
• Build relationships with trainees and site leaders.
• Participate in hiring by assessing candidate skills and interviewing as needed.
• Deliver training across all shifts.
• Promote a safety-minded culture.
• Manage certification processes with Ops L&D support and tools.
• Handle additional duties as assigned.

Skills

Growth mindset

Innovation

Interpersonal skills

Accountability

Influence

Decision making

Communication

Quality

Tools

Microsoft Office (Word, Excel, Outlook, PowerPoint, Forms)

Job description

Title: Technical Trainer

Job Summary

The Technical Trainer assists with training processes locally. The role reports into the site General Manager/Plant Manager and dotted lines into Operations Learning & Development, to ensure training is completed for Operator/Craft Job Certification.

Major Job Responsibilities

• Completes daily technical training on the floor to assist with the Certification of team members in their roles
• Partners with OPS L&D leader to support New Hire Orientation/ On Boarding Training, as needed
• Assists with tracking, evaluating, and measuring training locally using the company’s Dept. Training Standards & Learning System tools
• Supports site specific technical learning solution creation (SOPs, Guided Workflows, Technical Learning Aids - to assist with training)
• Develops, builds, and maintains relationships with trainees & leaders in their role
• Participates in new teammate hiring process - assesses candidates’ skills (general and/or machine), involved in interview process to assess industrial experience, and provides perspective on hiring decisions
• Conducts training on all shifts
• Influences others to be safety-minded
• Team member will be certified through a Train the Trainer process, support managing day to day Certification Processes & will be supported by Ops L&D with training tools & general knowledge content
• Additional duties as assigned

How you will impact WestRock

• Improve local team performance through increasing skills and time to certification processes
• Cost eliminator driving training efficiencies across roles, saving us unnecessary risk, and reducing the time allotted for training - a continuous improvement mindset

What you need to succeed: Critical Skills/ Capabilities

• Growth and Results Oriented: Results oriented person that looks for constant ways to improve
• Innovation: Able to support implementation of new processes and new learning technologies to drive training into the flow of work
• Interpersonal Skills: Possess keen awareness and understanding of the importance of strong interpersonal skills in communicating, achieving OKR’s, and leading people or teams (self-awareness)
• Accountability: Holds self and others responsible for actions and results
• Influence: Able to partner and build relationships to influence teams to work together, share best practices and develop and drive effective training for operations teams
• Decision Making: Uses strong problem‑solving skills and supporting information to arrive at optimal decisions in an appropriate timeframe; knows when to decide and/or when to seek additional input, and drive for consensus
• Communication: Willingness to work on the floor, with all shifts, in a heavy manufacturing world, to ensure we can document and teach critical work processes
• Quality: Actively work to ensure quality is ensured while minimizing waste

Technical Skills

• 1 – 3 years’ experience conducting/leading training, including On‑The‑Job training, or similar, in a manufacturing environment preferred
• 2 – 4 years’ experience in a manufacturing environment preferred
• Knowledge of Learning Management Systems preferred
• Microsoft Office Experience Preferred – Word, Excel, Outlook, PowerPoint, Forms

Others Qualification

• Facilitation/ Presentation Skills
• Influencing
• Partnering
• Problem Solving/ Continuous Improvement
• Professionalism

What we offer

• Corporate culture based on integrity, respect, accountability, and excellence
• Comprehensive training with numerous learning and development opportunities
• An attractive wage, reflecting skills, competencies, and potential
• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of our daily work

WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans.