Technical Trainer

Smurfit Westrock; City of Tonawanda (NY); On-site; USD 56,000 - 93,000; Full time

Benefits offered by this job

Comprehensive training

Competitive pay

Career with global packaging company

Job summary

Smurfit WestRock in North Tonawanda, NY seeks a Technical Trainer to support on-site training and certification for Operators and Craft roles. You will lead daily floor training, coordinate with site leaders for onboarding, and ensure timely certification through a structured learning system.

The role collaborates with Operations Learning & Development to create training tools, SOPs, and materials, while participating in the hiring process to assess relevant machine experience.

Qualifications

• 1–3 years’ experience conducting/leading training in a manufacturing environment.
• 2–4 years’ experience in a manufacturing environment preferred.
• Knowledge of Learning Management Systems preferred.
• Microsoft Office (Word/Excel/PowerPoint) experience preferred.

Responsibilities

• Complete daily technical training on the floor to certify team members.
• Partner with site leadership for New Hire Orientation and onboarding.
• Track, evaluate, and measure training using the company’s standards and Learning System tools.
• Develop and maintain training materials, SOPs, and guided workflows.
• Participate in hiring processes to assess candidates’ skills and industrial experience.
• Conduct training on all shifts and promote safety-minded work.
• Support certification processes and be supported by Ops L&D with tools and knowledge content.
• Perform additional duties as assigned.

Skills

Growth mindset

Innovation

Interpersonal skills

Accountability

Influence

Decision making

Communication

Quality

Safety minded

Tools

Learning Management System

Microsoft Office

Job description

Technical Trainer

Location: 51 Robinson St North Tonawanda, NY 14120

Job Summary

• The Technical Trainer assists with training processes locally.
• The role reports into the site Supervisor, Technical Trainers OR the General Manager (depending on size/scope of plant) and dotted lines into Operations Learning & Development, to ensure training is completed for Operator/ Craft Job Certification.
• The role will be a key contact/ trainer for team members and be responsible for teammate assessments regarding machine skills – providing feedback, machine certification responsibility, and conducting assessments related to line of progression movements.

Major Job Responsibilities

• Completes daily technical training on the floor to assist with the Certification of team members in their roles
• Partners with the site leadership team to support New Hire Orientation/ On Boarding Training
• Owns tracking, evaluating, and measuring training locally using the company’s Dept. Training Standards & Learning System tools
• Supports site specific technical learning solution creation (SOP’s, Guided Workflows, Technical Learning Aids - to assist with training)
• Develops, builds, and maintains relationships with trainees & leaders in their role
• Participates in new teammate hiring process – assesses candidates’ skills (general and/ or machine, involved in interview process to assess industrial experience, and provides perspective on hiring decisions)
• Conducts training on all shifts
• Influences others to be safety-minded
• Team members will be certified through a Train the Trainer process, support managing day‑day Certification Processes & will be supported by Ops L&D with training tools & general knowledge content
• Additional duties as assigned

How You Will Impact WestRock

• Improve local team performance through increasing skills and time to certification processes
• Cost eliminator driving training efficiencies across roles, saving us unnecessary risk, and reducing the time allotted for training – a continuous improvement mindset

What You Need To Succeed

Critical Skills/ Capabilities

• Growth and Results Oriented: Results oriented person that looks for constant ways to improve
• Innovation: Able to support implementation of new processes and new learning technologies to drive training into the flow of work
• Interpersonal Skills: Possess keen awareness and understanding of the importance of strong interpersonal skills in communicating, achieving OKR’s and leading people or teams (self‑awareness)
• Accountability: Holds self and others responsible for actions and results
• Influence: Able to partner and build relationships to influence teams to work together, share best practices and develop and drive effective training for operations teams
• Decision Making: Uses strong problem‑solving skills and supporting information to arrive at optimal decisions in an appropriate timeframe; knows when to decide and/ or when to seek additional input, and drive for consensus
• Communication: Willingness to work on the floor, with all shifts, in a heavy manufacturing world, to ensure we can document and teach critical work processes
• Quality: Actively work to ensure quality is ensured while minimizing waste

Technical Skills

• 1 – 3 years’ experience conducting/ leading training, including On‑The‑Job training, or similar, in a manufacturing environment preferred
• 2 – 4 years’ experience in a manufacturing environment preferred
• Knowledge of Learning Management Systems preferred
• Microsoft Office Experience Preferred– Word, Excel, Outlook, PowerPoint, Forms

What We Offer

• Comprehensive training with numerous learning and development opportunities
• An attractive wage, reflecting skills, competencies, and potential
• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of our daily work

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

The salary range for this position is $55,875.00 - $93,125.00, depending on your role, level, and location.

The range listed is also the expected pay for roles in Illinois and Colorado.

The benefits for this role include short‑term bonus incentive, health, dental and vision insurance, flexible spending accounts or health savings accounts, retirement savings plans, life and disability insurance programs, and paid sick leave as required by applicable state/local law, 15 days of paid vacation, and 11 days of paid holidays, subject to annual change.

Your pay will be based on factors such as your skills, experience, and education.