Technical Talent Development Coach

Atlas Technica, LLC; New York (NY); Hybrid; USD 75,000 - 110,000; Full time

Job summary

Atlas Technica, LLC in New York, NY, is seeking a Technical Talent Development Specialist to support early-career technical talent. You will combine technical credibility with coaching, feedback, and structured development within a salaried, full-time role.

You'll provide day-to-day coaching for interns, track progress, and help shape onboarding and growth across Atlas' engineering teams. The position emphasizes collaboration with the Talent Development Team Lead and the creation of scalable

Qualifications

• 2+ years in IT support or a similar technical environment.
• Strong troubleshooting and ticket-management experience.
• Experience coaching and mentoring interns or junior engineers.
• Windows endpoint administration and Microsoft 365 knowledge (Intune).
• Foundational networking knowledge (TCP/IP, DNS, VPN).
• Ability to give clear, actionable feedback and maintain organization in a fast-paced service environment.

Responsibilities

• Provide day-to-day technical coaching and guidance to Intern Trainees and Interns as they navigate live support work and develop foundational engineering skills
• Monitor ticket activity and service-board work to reinforce ticket quality, response standards, prioritization, documentation, process adherence, and ownership
• Track technical development, performance, and readiness throughout the internship program and contribute to structured graduation and advancement decisions
• Review technical work and provide practical, timely feedback based on ticket activity, troubleshooting approaches, service reviews, and observed performance
• Handle or appropriately route technical escalations from developing engineers while using escalation situations as coaching and learning opportunities
• Deliver individual and group coaching sessions focused on troubleshooting, technical judgment, service quality, communication, accountability, and support best practices
• Partner with the Team Lead, Talent Development to execute established development frameworks, identify recurring skill gaps, and continuously improve the internship operating model
• Identify patterns across intern performance and recommend training, documentation, process, or coaching improvements that strengthen engineer readiness
• Develop and maintain technical training resources, documentation, exercises, and learning experiences that support consistent skill development
• Help translate successful internship-development practices into repeatable approaches that can support onboarding and continued development of engineers across Atlas

Skills

Troubleshooting

Coaching

Intern mentoring

Windows administration

Microsoft 365

Network basics

Tools

Microsoft Intune

Mimecast

KnowBe4

Job description

Atlas Technica, LLC in New York, NY, is seeking a Technical Talent Development Specialist to support early-career technical talent. You will combine technical credibility with coaching, feedback, and structured development within a salaried, full-time role.

You'll provide day-to-day coaching for interns, track progress, and help shape onboarding and growth across Atlas' engineering teams. The position emphasizes collaboration with the Talent Development Team Lead and the creation of scalable