Intern Trainee - NY

Atlas Technica LLC; New York (NY); On-site; USD 20,000 - 27,000; Full time

Job summary

Atlas Technica LLC is seeking an Intern Trainee to learn IT support within our MSP environment in New York, onsite. The program emphasizes hands-on training, customer service, and professional development under experienced mentors.

During the 90‑day program, you will gain experience supporting users, troubleshooting issues, and documenting requests in our ticketing system, with potential progression toward a Junior Systems Engineer role based on performance.

Qualifications

• Approximately 6–12 months of IT support experience.
• Completion of CompTIA A+ or comparable foundational technical knowledge.
• Strong customer-service skills, including clear communication and follow-through.
• Demonstrated ability and willingness to learn new technologies and troubleshooting approaches.
• Ability to work full-time onsite in New York, NY and travel to client locations as required.

Responsibilities

• Participate actively in structured technical training and hands-on learning opportunities.
• Learn to provide basic IT support and technical assistance to Atlas Technica clients and users.
• Develop troubleshooting skills used to identify, diagnose, and resolve common IT issues.
• Learn to manage and document support requests using the organization’s ticketing system.
• Provide support to users remotely and onsite under the guidance of experienced technical team members.
• Learn and apply Atlas Technica’s standards, procedures, and change-control requirements.
• Develop familiarity with Microsoft technologies, networking fundamentals, and systems administration.
• Demonstrate growth through feedback, coaching, and professional follow-through.
• Work collaboratively with Systems Engineers and Client Technology Managers.
• Maintain a professional, customer-focused approach when interacting with clients and colleagues.

Skills

IT support experience

Customer service

Troubleshooting

Willingness to learn

Education

CompTIA A+ certification

Job description

Title:

Intern Trainee

Reports to:

Team Lead, Talent Development

Department:

Support

Location:

New York, NY – Onsite

About Atlas Technica

Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members.

Position Overview

We are seeking an Intern Trainee who is eager to learn, develop, and build a career in the IT and Managed Service Provider (MSP) industry. Atlas Technica’s Intern Trainee Program is a structured, hands‑on development opportunity designed to build the foundational technical, troubleshooting, communication, and client‑service skills needed to progress toward a Systems Engineering career.

During the 90‑day program, Intern Trainees will receive training and practical exposure to IT service delivery while working closely with experienced Atlas Technica professionals. Participants will gain experience supporting users, troubleshooting technical issues, working within a ticketing environment, and learning how technology is delivered to clients within the alternative investment industry.

Successful completion of the program will be based on demonstrated technical growth, strong communication and interpersonal skills, problem‑solving ability, attention to detail, and positive feedback from trainers, colleagues, and clients. Individuals who successfully complete the trainee program may progress into an Intern role and be considered for future advancement toward a Junior Systems Engineer position based on continued performance, readiness, and business needs.

This is an onsite position based in Atlas Technica’s New York office. Participants may also be required to work from client locations and travel to support client needs as required.

Position Responsibilities:

• Participate actively in structured technical training and hands‑on learning opportunities
• Learn to provide basic IT support and technical assistance to Atlas Technica clients and users
• Develop troubleshooting skills used to identify, diagnose, and resolve common IT issues
• Learn to manage and document support requests using the organization’s ticketing system
• Provide support to users remotely and onsite under the guidance of experienced technical team members
• Learn and apply Atlas Technica’s technical standards, procedures, documentation practices, and change‑control requirements
• Develop familiarity with Microsoft technologies, networking fundamentals, systems administration, and common workplace IT environments
• Demonstrate consistent growth through feedback, coaching, technical learning, communication, problem‑solving, and professional follow‑through
• Work collaboratively with Systems Engineers, Senior Systems Engineers, Client Technology Managers, and other technical resources
• Maintain a professional, customer‑focused approach when interacting with clients, colleagues, and other stakeholders

Requirements:

• Strong interest in developing a career in IT, systems engineering, or the Managed Service Provider industry
• Approximately 6–12 months of IT support experience, completion of CompTIA A+, or comparable foundational technical knowledge
• Strong customer‑service skills, including clear communication, expectation management, responsiveness, and follow‑through
• Demonstrated ability and willingness to learn new technologies, concepts, and troubleshooting approaches
• Strong problem‑solving skills, attention to detail, organization, and personal accountability
• Ability to receive feedback, apply coaching, and demonstrate measurable growth throughout the program
• Strong written and verbal communication skills with the ability to interact professionally with clients and internal teams
• Ability to work full‑time onsite in New York, NY and travel to client locations as required
• Ability to perform the physical requirements necessary to support onsite IT operations, including occasionally lifting or carrying equipment up to 50 lbs., sitting or standing for extended periods, climbing stairs, bending, kneeling, crouching, reaching, and safely accessing workstations, equipment, and other IT areas as required

Desirable Qualities:

• Familiarity with Managed Service Provider operations or other client‑facing IT support environments
• Exposure to Microsoft Windows and Microsoft 365
• Basic understanding of networking concepts, including TCP/IP, DNS, and DHCP
• Familiarity with Microsoft Windows Server, Active Directory, or related systems‑administration technologies
• Previous experience troubleshooting basic hardware, software, connectivity, or user‑support issues
• Strong technical curiosity and willingness to independently research and work through unfamiliar problems
• Interest in developing toward a future Systems Engineering career

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.