Technical Support/Trainer Intern

Gallagher Group Limited; Canton, Northern (OH, KY); Hybrid; USD 13,000 - 20,000; Part time

Benefits offered by this job

Hybrid work schedule

Job summary

Gallagher Group Limited in Canton, OH is seeking a Technical Support/Training Intern to join the Security team for a May 2027 start. The role blends hands-on troubleshooting, documentation, training development, and product education in a hybrid office setting.

You will assist with reviewing inquiries, reproducing issues, creating knowledge resources, and supporting training materials while building practical technical capability in a global organization.

Qualifications

• Pursuing or completed a diploma or degree in Information Technology, Computer Science, Engineering, Education, Instructional Design, Communications, or a related field
• Basic understanding of computer hardware, software, networking, or cloud-based applications
• Strong written and verbal communication skills, with the ability to explain technical information clearly
• Customer-focused approach, curiosity, and willingness to learn and respond to feedback
• Strong organization and attention to detail, ability to manage multiple assignments independently and collaboratively

Responsibilities

• Assist with initial review, documentation, and resolution of routine technical support inquiries
• Help reproduce reported issues, gather relevant information, and escalate complex matters with clear notes
• Communicate professionally with customers and internal stakeholders
• Create, update, and organize troubleshooting guides, knowledge articles, FAQs, job aids, and other resources
• Support instructor-led, virtual, and self-paced training materials and assist with scheduling and follow-up

Skills

Customer service

Microsoft 365

Communication

Organization

Problem solving

Education

IT/CS degree

Tools

Ticketing systems

Knowledge bases

Remote support tools

Job description

About Gallagher

Our purpose at Gallagher is to ‘Protect what matters most’ and we live it every day, whether that’s protecting the world’s highest security environments or agricultural businesses, we care deeply about our people, their families, and our wider communities.

Gallagher Security is on a mission to unlock more value for our customers through the power of our people and solutions. Our culture is entrepreneurial in spirit, complex, challenging, and ever-changing. With operations in the USA, Canada, New Zealand, Australia, Asia, Africa, the UK, and Europe and exports to more than 140 countries - we’re proud to offer globally focused career paths.

We’re painting the future of what’s possible. Come join us.

About the Role

We’re looking for one Technical Support/Training Intern to join our Security team in May 2027. Based in Canton, this hybrid internship offers the opportunity to work in the office three days each week while gaining hands‑on exposure to troubleshooting, customer support, technical documentation, training development, and product education.

You’ll support the Technical Support and Training teams in delivering a high-quality customer and employee experience. Working alongside experienced team members, you’ll help resolve routine technical questions, maintain practical learning resources, coordinate training activities, and identify opportunities to improve support and training processes.

This is an ideal opportunity to build technical capability while strengthening your communication, documentation, customer service, and training skills in a collaborative global organization.

What You’ll Be Doing

• Assisting with the initial review, documentation, and resolution of routine technical support inquiries under the guidance of experienced team members

• Helping reproduce reported issues, gather relevant information, and escalare complex matters with clear notes and supporting details

• Communicating professionally with customers and internal stakeholders through approved support channels

• Creating, updating, and organizing troubleshooting guides, knowledge articles, FAQs, job aids, and other technical resources

• Supporting instructor‑led, virtual, and self‑paced training materials and assisting with scheduling, participant communications, attendance tracking, material preparation, and follow‑up

• Testing training exercises, product demonstrations, and support documentation for accuracy, usability, and clarity

• Tracking recurring questions and feedback to identify product, process, and learning improvement opportunities

• Maintaining accurate records in support, learning, and documentation systems, and participating in team meetings, product briefings, and assigned projects while following security, confidentiality, and data‑handling requirements

Who You Are

You’re a customer‑focused, curious, and organized student or recent graduate who enjoys solving problems, learning technical concepts, and explaining information clearly.

You bring:

• Currently pursuing or recently completed a diploma or degree in Information Technology, Computer Science, Engineering, Education, Instructional Design, Communications, or a related field

• A basic understanding of computer hardware, software, networking, or cloud‑based applications

• Strong written and verbal communication skills, with the ability to explain technical information clearly

• A customer‑focused approach, curiosity, and willingness to learn and respond constructively to feedback

• Strong organization, attention to detail, and the ability to manage multiple assignments independently and collaboratively

• Proficiency with common productivity and collaboration tools, including Microsoft 365

• Experience that would be a plus:

• Previous customer service, help desk, tutoring, facilitation, or training experience

• Experience creating presentations, videos, job aids, or other learning content

• Familiarity with ticketing systems, learning management systems, knowledge bases, or remote support tools

• Interest in technical products, adult learning, customer education, or instructional design

What You’ll Learn

You’ll develop structured troubleshooting and customer support practices while learning how technical knowledge is translated into clear, practical content for customers and employees.

You’ll gain experience communicating with customers, subject matter experts, and cross‑functional teams; using support data and learner feedback to inform continuous improvement; and working with technical products, documentation, and training programs.