Technical Support Trainer: Elevate Service & Training

Johnson Outdoors; Eufaula (AL); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading outdoor equipment company is seeking a Technical Support Trainer to ensure staff receive comprehensive training on policies and procedures. You will develop and implement training materials, monitor service standards, and provide coaching to employees. The ideal candidate should have strong skills in training and development, alongside customer service experience. This is a full-time position based in Eufaula, Alabama.

Qualifications

• Experience in training staff and developing training materials.
• Strong communication and feedback skills.
• Analytical skills to evaluate training effectiveness.

Responsibilities

• Ensure proper training for all staff on job aspects.
• Develop and modify training programs and materials.
• Monitor departmental standards for accuracy and compliance.
• Conduct coaching sessions to track progress toward goals.

Skills

Training and development

Customer service

Coaching and feedback

Technical troubleshooting

Job description

A leading outdoor equipment company is seeking a Technical Support Trainer to ensure staff receive comprehensive training on policies and procedures. You will develop and implement training materials, monitor service standards, and provide coaching to employees. The ideal candidate should have strong skills in training and development, alongside customer service experience. This is a full-time position based in Eufaula, Alabama.