Technical Support Technician – Customer Care (Contract)

Gritter Francona; Florida; On-site; USD 43,000 - 52,000; Full time

Benefits offered by this job

Health care plan

Retirement plan

Life insurance

Paid time off

Disability insurance

Training & development

Job summary

Gritter Francona is looking to hire a Customer Service Technician to support a contract with the Veterans Affairs. A Customer Service Technician will respond to technical issues escalated by customers and act as a liaison between operations, the client, and Engineering/Development.

You will refer ongoing issues to the appropriate engineering support team. Extended Core Hours Support includes Mon-Sat 6:00 AM-10:00 PM ET and Sun 6:00 AM-3:00 PM ET.

Qualifications

• Experience solving technical issues and providing solutions.
• Ability to prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative, agile environment.
• Strong communication to document and share workarounds clearly.

Responsibilities

• Respond to technical issues escalated by customers.
• Act as a liaison between operations, the client, and Engineering/Development.
• Assist end users using manuals and scripted responses; refer ongoing issues to engineering support.

Skills

Problem solving

Debugging

Prioritization

Team collaboration

Self-motivation

Documentation

Job description

Gritter Francona is looking to hire a Customer Service Technician to support a contract with the Veterans Affairs. A Customer Service Technician will respond to technical issues escalated by customers and act as a liaison between operations, the client, and Engineering/Development.

You will refer ongoing issues to the appropriate engineering support team. Extended Core Hours Support includes Mon-Sat 6:00 AM-10:00 PM ET and Sun 6:00 AM-3:00 PM ET.