Technical Support Technician for VA Contract

Gritter Francona; United (LA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan

Life Insurance

Paid Time Off

Short Term & Long Term Disability

Training & Development

Job summary

Gritter Francona is hiring a Customer Service Technician to support a contract with the Veterans Affairs. You will respond to technical issues escalated by customers and act as a liaison between operations, the client, and Engineering/Development.

You must be able to respond to end user requests using manuals and scripted responses, and refer ongoing issues to the appropriate engineering support team. Extended core hours include Mon-Sat 6:00 AM-10:00 PM ET and Sun 6:00 AM-3:00 PM ET, excluding

Qualifications

• High school diploma or GED required.
• Experience solving technical issues and debugging.
• Ability to prioritize and execute tasks under pressure.
• Experience in a team-oriented, agile environment.
• Self-motivated with the ability to manage multi-discipline triage calls.
• Experience documenting and communicating workarounds and solutions clearly.

Responsibilities

• Respond to technical issues escalated by customers and act as liaison between operations, client, and Engineering/Development.
• Assist end users using manuals and scripted responses and refer ongoing issues to engineering support.

Skills

Problem solving

Debugging

Prioritization

Team collaboration

Self-motivation

Documentation of workarounds

Education

High school diploma or GED

Job description

Gritter Francona is hiring a Customer Service Technician to support a contract with the Veterans Affairs. You will respond to technical issues escalated by customers and act as a liaison between operations, the client, and Engineering/Development.

You must be able to respond to end user requests using manuals and scripted responses, and refer ongoing issues to the appropriate engineering support team. Extended core hours include Mon-Sat 6:00 AM-10:00 PM ET and Sun 6:00 AM-3:00 PM ET, excluding