Technical Support Supervisor

Cigna; Seattle (WA); Presencial; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits starting day 1

Descripción de la vacante

ChampionX in Houston, TX is seeking a Technical Support Supervisor to lead a 3-5 person team responsible for customer success with our SOOFIE and AURA OGI Camera products.

You will coach reps, optimize workflows, and manage daily tasks to ensure efficient support operations. Collaborate with the Customer Success Manager and cross-functional teams to drive product quality and service excellence.

Formación

• 2+ years in a customer-focused role with evidence of strong communication skills.
• Experience in technical troubleshooting and ability to translate technical details for non-technical audiences.
• Demonstrated ability to train and coach team members and manage workload.

Responsabilidades

• Lead and supervise a team of 3–5 Technical Support Representatives.
• Oversee workflows and drive process improvements for efficiency.
• Handle daily tasks to meet goals set by Customer Success Manager and leadership.
• Provide feedback and coaching to team members.
• Onboard and train new hires on processes and policies.
• Assist customers with technical questions via phone and email, escalating when needed.
• Support all customer service functions and relay customer feedback to product teams.
• Undertake additional project tasks as required.

Conocimientos

Customer service

Communication

Problem solving

Attention to detail

Time management

Teamwork

Microsoft Office

Technical troubleshooting

Learning quickly

Educación

Associate's/Bachelor's degree

Herramientas

CRM software

Helpdesk software

Descripción del empleo

Full job description ChampionX, is seeking a Technical Support Supervisor to support our growing product lines in Emissions Technologies in Houston, TX. This role plays a fundamental part in ensuring customer success with our SOOFIE and AURA OGI Camera products.

What’s In It For You:

• The ability to make an impact and shape your career with a company that is passionate about growth.
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best.
• Thrive in a company that values sustainability, drives a safety‑focused culture and has been recognized as one of the most ethical companies in the world.
• Comprehensive benefits package starting day 1 of employment - medical, dental, vision, matching 401k, and more!

What You Will Do:

• Supervise a team of 3-5 Technical Support Representative
• Oversee and improve work flows within the Technical Support Team to assist employees in training and efficiency
• Manage the daily tasks of the Technical Support Team to make sure work is meeting the desired goals set forth by the Customer Success Manager and Emissions Technologies
• Provide feedback and coaching to employees
• Train new hires on team process and policies
• Provide support to customers with technical questions through phone calls and emails sent to the support line and escalating as required.
• Support all customer service functions and assist as needed.
• Communicate customer feedback internally to improve customer experience and future product development.
• Undertake project tasks and other duties as required.

Minimum Qualifications:

• 2 years of education beyond high school (College or Technical School) or comparable work experience
• 3 years technical and/or software troubleshooting experience.
• 2 years customer service experience.
• Strong attention to detail.
• Ability to work effectively both independently and as part of a team.
• Excellent oral and written communication skills
• Strong analytical and critical thinking skills
• Identifies and resolves problems in a timely manner
• Gathers and analyzes information skillfully; develops alternative solutions
• Works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Strong organizational and time management skills, with the ability to work with minimal supervision
• Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objective; develops realistic action plans.
• Strong computer skills, including Microsoft Office suite
• Picks up on technical things quickly; can learn new skills and knowledge is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars.

Preferred Qualifications:

• Associates Degree or Bachelor’s degree
• Experience and knowledge of emission technologies
• 5 years of experience in a related field

About ChampionX

ChampionX is a global leader in providing chemistry programs and services, drilling technology, artificial lift solutions, and automation technologies for the upstream and midstream oil and gas industry. Our world-class safety culture fuels our purpose to improve lives through our commitment to deliver sustainable operations.

Our Commitment to Diversity and Inclusion

At ChampionX, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every employee can grow and achieve their best. We are committed to fair and equal treatment of employees and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any employee or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran. In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through affirmative action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.