IT Support & Customer Care Specialist

MaziCTools; United States; À distance; USD 42 000 - 68 000; Plein temps

Résumé du poste

MaziCTools is seeking an Analyst, Technical aid services to provide high-quality IT help desk support across systems, hardware, software, and network infrastructure. You will handle deployments, imaging, and daily user support, ensuring service levels and rapid issue resolution.

The ideal candidate has 1-3 years of help desk experience, strong knowledge of Microsoft Office 365, and solid communication skills.

Qualifications

• Bachelor's degree in computer science or equivalent from an accredited college.
•  Equivalent work experience or related certifications may substitute for a degree.
• 1-3 years IT help desk experience across business applications.
• Experience with deployment/imaging and Microsoft System Center.

Responsabilités

• Provide high-level customer service and support across systems and networks.
• Configure printers, storage devices, and other peripherals.
• Install computers using imaging tools and standard configurations.
• Assist with IT change requests for new user setups.
• Offer after-hours and weekend support as needed.
• Implement and monitor security measures to protect system integrity.
• Monitor customer satisfaction and service delivery processes.
• Onboard new hires and communicate IT policies.
• Provide desk-side support following incident management procedures.

Connaissances

Microsoft Office

Effective communication

ITIL knowledge

Hardware and software troubleshooting

Mobile device support

Macs/tablets support

Formation

Bachelor's degree in computer science

Outils

Deployment imaging tools

Microsoft System Center

Monitoring systems

Description du poste

MaziCTools is seeking an Analyst, Technical aid services to provide high-quality IT help desk support across systems, hardware, software, and network infrastructure. You will handle deployments, imaging, and daily user support, ensuring service levels and rapid issue resolution.

The ideal candidate has 1-3 years of help desk experience, strong knowledge of Microsoft Office 365, and solid communication skills.