Customer Tech Support Specialist

C T Corporation System (DE); Saint Cloud (MN); Sur place; USD 57 000 - 98 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision plans

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance

Vacation and Sick Time

Paid Parental Leave

Résumé du poste

Wolters Kluwer is seeking a Customer Service Technical Specialist to support customers with advanced technical issues, perform complex troubleshooting, and contribute to project-based improvements within a collaborative, supportive team. You will implement new procedures, train new employees, update documentation, and provide clear guidance to customers during product installations.

The role includes great benefits and on-site opportunities in a company recognized for diversity and exceptional

Qualifications

• Advanced troubleshooting across a broad range of issues.
• Ability to support technology projects aimed at improving service.
• Capacity to train new team members on procedures.
• Maintaining and updating support documentation.
• Providing clear customer guidance during interactions.
• Analytical mindset to identify recurring issues and improvements.

Responsabilités

• Perform advanced troubleshooting for a wider range of technical issues.
• Assist in implementing new procedures and techniques in customer support.
• Participate in projects aimed at improving support systems and processes.
• Provide step-by-step guidance to customers for product installations.
• Update and maintain support documentation.
• Train new employees on basic technical support procedures.

Connaissances

Advanced Troubleshooting

Project Assistance

Training

Documentation Management

Customer Guidance

Collaborative Problem Solving

Follow-Up Skills

Analytical Skills

Description du poste

Wolters Kluwer is seeking a Customer Service Technical Specialist to support customers with advanced technical issues, perform complex troubleshooting, and contribute to project-based improvements within a collaborative, supportive team. You will implement new procedures, train new employees, update documentation, and provide clear guidance to customers during product installations.

The role includes great benefits and on-site opportunities in a company recognized for diversity and exceptional