Technical Support Specialist - Remote

Lensa; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in IT services is seeking a Technical Support Specialist to provide exceptional customer service and technical support. You will work on installing and servicing security systems, ensuring customer satisfaction, and contributing to a positive work culture. This full-time role offers an inclusive environment for growth and various benefits, including health plans and 401K matching.

Benefits

Paid Time Off

Health Plans

Wellness Programs

401K Matching

Tuition Reimbursement

Qualifications

• 2+ years of relevant experience preferred in security, fire alarm, or building automation.

Responsibilities

• Install, program, test, and repair various security systems.
• Mentor less experienced staff and manage multiple projects.

Skills

Customer Focus

Technical Skills

Programming

Troubleshooting

Communication

Organizational Skills

Networking

Education

High School/GED

Tools

MS Office

Job description

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Convergint, is seeking professionals. Apply via Lensa today!

Description

Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Technical Support Specialist to join our team. In this role, you will be responsible for installing, programming, system start-up/check-out, certification, and related customer training on assigned systems. You will deliver projects effectively within budgeted cost and time schedules. This role acts as a key interface for technical support with the customer, maximizing customer satisfaction. As a Technical Support Specialist, you will be part of a dynamic team that fosters growth for both you and Convergint.

Who You Are

You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity committed to growth, accountability, and results. You seek to join an organization with a positive culture that embraces diversity and allows everyone to excel both at work and at home. You want to grow with us and deliver results as an exceptional Technical Support Specialist.

Who We Are

With 20 years of proven growth and performance, our mission is to be our customers' best service provider. We value diversity and our company is built on 10 core Values and Beliefs that drive our culture, making us the #1 global serviced-based systems integrator. We are dedicated to protecting lives and assets through our solutions.

What You’ll Do

• Participate in our Recruit Awesome People program to help grow Convergint by promoting our colleague-first culture and referring top talent.
• Install, program, test, repair, and service various non-routine security systems and equipment. Serve as a key technical support and training interface for customers, ensuring maximum satisfaction.
• Read blueprints, schematics, manuals, and specifications to determine installation procedures. Interpret manuals and diagrams, and repair equipment using electronics knowledge and standard tools.
• Perform work in compliance with provincial and local regulations, best practices, and safety policies.
• Operate systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions. Write non-routine programs for systems.
• Consult with supervisors to resolve system operation issues, maintenance, and warranty work.
• Advise supervisors on customer satisfaction, product performance, installation techniques, and suggest product improvements.
• Manage multiple projects involving programming, graphics development, start-up, certification, customer training, documentation, and ongoing support.
• Identify project risks, communicate with relevant parties, and help develop strategies to minimize impact and control costs and deadlines.
• Coordinate with project managers and supervisors, recommending improvements and scope changes to enhance customer satisfaction.
• Mentor less experienced staff, supervise testing and tuning of equipment for optimal performance.
• Always act as “our customer’s best service provider” to ensure Convergint remains the first choice for service.
• Collaborate with team members to improve overall operations and stay informed on company policies.
• Perform other duties as required.

What You’ll Need

• Strong customer focus and ability to work under pressure, proactively meeting customer needs.
• Solid technical skills and experience with electronic security systems.
• Proven programming skills and troubleshooting ability.
• Self-motivated with the ability to work independently.
• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational skills and multitasking ability.
• Proficiency with MS Office and relevant applications.
• Data management and spreadsheet skills.
• Networking skills.
• Knowledge of physical security and door hardware.
• Understanding relay logic.

Company Benefits

We foster an inclusive environment supporting your growth with benefits like paid time off, health plans, wellness programs, 401K matching, tuition reimbursement, and more.

Requirements

High School/GED or equivalent, with 2+ years of relevant experience. Experience in security, fire alarm, or building automation is preferred but not required.

Convergint is an Equal Opportunity Employer. Learn more at our careers site.

Compensation Range: $18-$35/hour. Salary varies by location, skills, and experience.

Additional Details

Seniority level: Entry level

Employment type: Full-time

Job function: Information Technology

Industries: IT Services and Consulting