Technical Support Specialist: MS SQL & Cinema Software

Jobtailor; Los Angeles, Northern (CA, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Jobtailor is seeking a technical support specialist in Los Angeles to investigate, diagnose, and resolve issues in Vista Group software used by cinemas.

You will test solutions before deployment, log software bugs with global teams, install and configure software remotely and onsite, and help onboard clients. The role emphasizes MSSQL Server and T‑SQL expertise, Windows OS, networking, and POS systems experience, with a strong focus on customer outcomes.

Qualifications

• Great attitude, pride in your work, and commitment to excellent outcomes for customers.
• Ability to manage priorities in a fast-paced environment.
• Strong analytical/critical thinking and problem-solving abilities.
• Friendly, positive personality and excellent interpersonal skills.
• Creativity in using technology to find and measure meaningful results.
• Professional work experience in technical troubleshooting or scholastic equivalent.
• Knowledge or interest in the cinema industry.
• Knowledge in MSSQL Server and T‑SQL and base level understanding of relational databases.
• Working knowledge of Windows OS, hardware, and networking.
• Bachelor’s degree.
• Experience working with theatre or restaurant POS systems.

Responsibilities

• Investigate, track, find solutions for, and resolve technical support issues and questions.
• Test solutions before deploying them to production.
• Understand program code and error logs.
• Log software bugs in collaboration with clients, team members, vendors, and third parties around the world.
• Install and configure Vista Group software remotely and onsite for troubleshooting, issue resolution, and onboarding.
• Collaborate across regions and departments on diverse tasks, initiatives, ad hoc work, temporary assignments, and structured rotation programs.
• Learn about MS SQL Server relational databases and use T-SQL queries to investigate and solve problems.
• Become knowledgeable about Vista Group software and the cinema industry.
• Upskill and train clients, team members, vendors, and third parties through documentation and training sessions.
• Build strong relationships with clients and team members.
• Provide urgent after-hours support on a bi-monthly rotation.
• Perform other responsibilities as assigned.

Skills

Technical Troubleshooting

MS SQL Server

T‑SQL Queries

Relational Databases

Interpersonal Skills

Education

Bachelor’s Degree

Tools

Vista Group Software

MS SQL Server

T‑SQL

Windows OS

Networking

Job description

Jobtailor is seeking a technical support specialist in Los Angeles to investigate, diagnose, and resolve issues in Vista Group software used by cinemas.

You will test solutions before deployment, log software bugs with global teams, install and configure software remotely and onsite, and help onboard clients. The role emphasizes MSSQL Server and T‑SQL expertise, Windows OS, networking, and POS systems experience, with a strong focus on customer outcomes.