Field Service Engineer - Atlanta

Beckhoff Automation USA; Alpharetta (GA); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

12 Paid Holidays

21 Days of PTO

Employer-paid Medical, Dental & Vision

401(k) with 6% match

Life, AD&D, Disability insurance

Elective Benefits: Accident, Critical-

Professional Development

CarData program: fixed monthly + IRS-m

Job summary

Beckhoff Automation USA is seeking a Field Service Engineer to sustain customer success across the region, delivering on-site and remote support. You will troubleshoot, maintain, and optimize Beckhoff systems, and share knowledge to strengthen customer relationships.

Based in the Atlanta area, this hybrid role requires travel 50%+ and collaboration with Sales and Application Engineering teams to ensure rapid, effective issue resolution and ongoing satisfaction.

Qualifications

• Bachelor’s degree in engineering or related technical field or equivalent
• Experience with field service in automation environments is preferred
• Strong communication and problem-solving skills required

Responsibilities

• Act as regional technical support contact and ensure Beckhoff systems run reliably.
• Drive issues to resolution via on-site, remote, and email support.
• Collaborate with regional field team on strategic execution.
• Advise customers on maintenance best practices and product usage.
• Document recurring issues and share insights with internal teams.
• Assist with product trainings or onboarding as needed.

Skills

Customer-facing communication

Collaborative mindset

Bachelor's degree in engineering

TwinCAT & EtherCAT expertise

Unix basics

PLCs & motion control

Robotics & I/O systems

Windows & industrial networking

Problem solving under time pressure

Technical guidance delivery

Education

Bachelor of Science in engineering or related field

Tools

TwinCAT

EtherCAT

Job description

The Field Service Engineer (FSE) is essential in sustaining long-term customer success with Beckhoff technologies. By keeping systems running smoothly, responsively addressing complex challenges in the field, and building trust through reliable, ongoing support, FSEs strengthen and expand customer relationships. With firsthand visibility into system performance and customer sentiment, they are often the first to surface risks or uncover new opportunities, playing a critical role in sustaining long-term customer satisfaction and loyalty.

FSEs are practical engineers who address urgent technical issues through phone, email, and onsite support. They work closely with Sales and Application Engineering teams to ensure continuity and responsiveness across the region. Beyond immediate troubleshooting, FSEs contribute to scalable support by documenting recurring issues, sharing field-proven practices, and helping internal teams stay ahead of customer needs.

Key Responsibilities

• Act as the strategic technical support contact within the region, working closely with teammates to help customers keep Beckhoff systems running reliably.
• Proactively drive technical issues to resolution through on-site support, hands-on troubleshooting, and remote diagnostics.
• Collaborate with regional field team to understand and assist in the execution of regional and territory strategies.
• Advise customers on maintenance, best practices, and product usage in real-world conditions.
• Document recurring issues and share actionable insights to strengthen internal support resources and product knowledge.
• As needed, assist with product trainings or onboarding in alignment with Beckhoff’s formal training programs.

Disclaimer:This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs. Other duties as assigned.

What Makes This Role Unique

• Best-in-Class Tech:Represent a highly differentiated automation platform
• Visible Impact:Directly influence customer success and loyalty

What We’re Looking For – Required Skills & Qualifications

• Customer-facing communication and judgment
• Collaborative mindset with proactive approach
• Bachelor of Science in engineering or a related technical field from a four-year college or technical school; or equivalent combination of education and experience
• Experience designing, programming, and troubleshooting of systems based on TwinCAT & EtherCAT strongly preferred.
• Comfort in basic configuration and troubleshooting of Unix-based operating systems
• Working knowledge of PLCs, motion control, robotics, distributed I/O, fieldbus systems (e.g., EtherCAT), and HMI technologies
• Proficient with Windows-based systems and industrial networking concepts
• Excellent problem-solving and reasoning skills, with the ability to stay composed and effective in time-sensitive situations
• Strong and clear communication skills for delivering technical guidance via phone, email, and in-person support

Work Location

This position follows a hybrid work model. Based in our Atlanta, GA office, you'll split time between customer site visits, remote troubleshooting, and office collaboration. Office attendance is flexible based on business needs and travel schedules.

Travel

This position requires willingness to travel on short notice. Plan for 50%+ travel, which may include day trips, overnight stays, and occasional extended travel depending on business needs. Travel may be local, regional, or national. All travel-related expenses will be reimbursed in accordance with company policy. Candidates must be able to meet the travel requirements of the role, and reasonable accommodations will be provided as needed in accordance with the Americans with Disabilities Act (ADA).

What We Offer

• At Beckhoff Automation USA, our privately held, family-owned culture empowers candid collaboration, the freedom to create innovative solutions, and strong relationships built around cutting-edge technology and shared purpose.
• Generous Paid Time Off: 12 Paid Holidays + 21 Days of PTO
• Employer paid High-Deductible Medical plan, Dental, and Vision for Employee + Family
• 401(k) with up to 6% match
• Employer-Paid Insurance: Life, AD&D, Short-Term and Long-Term Disability
• Elective Benefits: Accident, Critical Illness, Indemnity, and Pet Insurance
• Professional Development Opportunities
• CarData Program: Fixed monthly reimbursement + Variable monthly mileage
  • Add $200.00 - $800.00 (Disclaimer: dependent on location)

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation:

• Ability to stand and sit for extended periods.
• Ability to use a computer screen for extended periods.
• Ability to lift and carry items weighing up to 50 pounds occasionally.
• Ability to bend, stoop, reach, and move as needed to perform job duties.
• Manual dexterity for operating tools and equipment.
• Adequate vision and hearing to perform essential tasks safely.

About Beckhoff

At Beckhoff, automation is our calling. We empower engineers to differentiate and succeed as industry leaders –– to harness new technologies, embrace open standards and solve the world’s most complex problems. Founded and led by engineers, we organically create advanced controls, communication, IoT, and motion technologies that become unique tools for your one-of-a-kind challenges in an age of digital transformation.

As a global partner with U.S. headquarters in Minneapolis, we remain committed to sustainability, inclusivity, and support for the people behind the automation. So, whether you’re powering the EV revolution, dazzling on Broadway, launching satellites, or developing fusion energy solutions – you can reach new heights for your business, industry, and humankind.

Beckhoff is an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected status. We are committed to creating an inclusive environment for all employees and applicants. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise take part in the recruitment process, please contact our Talent & Culture Team.