Technical Support Specialist — Lighting Industry Solutions

Holiday Bright Lights; Omaha (NE); On-site; USD 42,000 - 64,000; Full time

Job summary

DesignSite is a fast-growing technology platform serving holiday and permanent lighting professionals. We are seeking a Technical Support Specialist to help customers maximize the value of our platform and guide them through onboarding, features, and workflows.

You will work directly with lighting professionals, resolving issues, creating helpful documentation, and coordinating with Product & Development teams to improve the product and support experience.

Qualifications

• 2+ years of technical support experience.
• Strong computer and technology skills.
• Experience troubleshooting software or web-based applications.
• Excellent written and verbal communication skills.
• Strong problem-solving and critical-thinking abilities.
• Great attention to detail and organizational skills.
• Ability to manage multiple issues and priorities.
• Patience, professionalism, and a customer-first mindset.
• Ability to quickly learn new technology and become a product expert.

Responsibilities

• Answer customer questions via email, chat, and phone.
• Troubleshoot software and technical issues.
• Guide customers through features, settings, and workflows.
• Help onboard new customers and get them up and running.
• Turn complicated technical problems into simple, practical solutions.
• Investigate issues, document findings, and coordinate with Product & Development teams.
• Identify recurring customer challenges and help improve the product.
• Create helpful training materials, FAQs, and support documentation.
• Assist with testing new features and product updates.
• Follow up with customers and take ownership of issues through resolution.

Skills

Technical support

Troubleshooting

Customer service

Communication

Documentation

Product expertise

Job description

DesignSite is a fast-growing technology platform serving holiday and permanent lighting professionals. We are seeking a Technical Support Specialist to help customers maximize the value of our platform and guide them through onboarding, features, and workflows.

You will work directly with lighting professionals, resolving issues, creating helpful documentation, and coordinating with Product & Development teams to improve the product and support experience.