Technical Support Specialist

Holiday Bright Lights; Omaha (NE); On-site; USD 42,000 - 64,000; Full time

Job summary

DesignSite is a fast-growing technology platform serving holiday and permanent lighting professionals. We are seeking a Technical Support Specialist to help customers maximize the value of our platform and guide them through onboarding, features, and workflows.

You will work directly with lighting professionals, resolving issues, creating helpful documentation, and coordinating with Product & Development teams to improve the product and support experience.

Qualifications

• 2+ years of technical support experience.
• Strong computer and technology skills.
• Experience troubleshooting software or web-based applications.
• Excellent written and verbal communication skills.
• Strong problem-solving and critical-thinking abilities.
• Great attention to detail and organizational skills.
• Ability to manage multiple issues and priorities.
• Patience, professionalism, and a customer-first mindset.
• Ability to quickly learn new technology and become a product expert.

Responsibilities

• Answer customer questions via email, chat, and phone.
• Troubleshoot software and technical issues.
• Guide customers through features, settings, and workflows.
• Help onboard new customers and get them up and running.
• Turn complicated technical problems into simple, practical solutions.
• Investigate issues, document findings, and coordinate with Product & Development teams.
• Identify recurring customer challenges and help improve the product.
• Create helpful training materials, FAQs, and support documentation.
• Assist with testing new features and product updates.
• Follow up with customers and take ownership of issues through resolution.

Skills

Technical support

Troubleshooting

Customer service

Communication

Documentation

Product expertise

Job description

DesignSite is a fast-growing technology platform built specifically for holiday and permanent lighting professionals. We help lighting companies design, estimate, sell, schedule, and manage their businesses—all in one powerful platform.

We’re looking for a Technical Support Specialist to join our team and become a trusted resource for our customers.

Position Overview

DesignSite is a fast-growing technology platform built specifically for holiday and permanent lighting professionals. We help lighting companies design, estimate, sell, schedule, and manage their businesses—all in one powerful platform.

We’re looking for a Technical Support Specialist to join our team and become a trusted resource for our customers.

You’ll work directly with lighting professionals and business owners, helping them get the most out of DesignSite. Duties include:

• Answer customer questions via email, chat, and phone
• Troubleshoot software and technical issues
• Guide customers through features, settings, and workflows
• Help onboard new customers and get them up and running
• Turn complicated technical problems into simple, practical solutions
• Investigate issues, document findings, and coordinate with our Product & Development teams
• Identify recurring customer challenges and help improve the product
• Create helpful training materials, FAQs, and support documentation
• Assist with testing new features and product updates
• Follow up with customers and take ownership of issues through resolution

Qualifications

We’re looking for someone who is technically capable, naturally curious, and genuinely enjoys helping people.

You should have:

• 2+ years of technical support experience
• Strong computer and technology skills
• Experience troubleshooting software or web-based applications
• Excellent written and verbal communication skills
• Strong problem-solving and critical-thinking abilities
• Great attention to detail and organizational skills
• The ability to manage multiple issues and priorities
• Patience, professionalism, and a customer-first mindset
• The ability to quickly learn new technology and become a product expertA proactive, independent approach to solving problems

Why DesignSite?

You won’t just be answering support tickets. You will have a direct impact on our customers, our product, and our company.

You will have the opportunity to learn our platform inside and out, work closely with Product and Development, identify ways to make customers more successful, and help shape the support experience as we grow.