Technical Support Specialist Level 1 - (Remote US or Canada)

Jobgether; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An exciting opportunity awaits early-career professionals as a Technical Support Specialist Level 1. This remote, full-time role offers a chance to dive into technical support, cloud operations, and SaaS coordination. You will be instrumental in software deployment, system maintenance, and customer engagement, all while gaining valuable experience in a leading enterprise platform. Ideal candidates are detail-oriented, possess excellent communication skills, and have a proactive attitude. Join a dynamic team and pave your way towards a fulfilling career in tech support and customer success!

Benefits

Flexible Schedule

Onboarding and Product Training

Clear Career Progression

Long-term Growth Potential

Qualifications

• Strong written and verbal communication skills are essential.
• Highly organized with the ability to manage multiple priorities.

Responsibilities

• Coordinate cloud software updates and system maintenance.
• Communicate maintenance schedules and product improvements to customers.
• Track and manage project timelines using tools like JIRA.

Skills

Communication Skills

Organization

Interest in Cloud Technologies

Self-Motivation

Tools

JIRA

Job description

Technical Support Specialist Level 1 - (Remote US or Canada)

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About Jobgether
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

We are currently seeking a Technical Support Specialist Level 1 in USA or Canada (East Coast - Eastern Time Zone). This is an exciting opportunity for early-career professionals interested in technical support, cloud operations, and SaaS coordination. In this remote, full-time contract role, you will support software deployment, system maintenance, and customer engagement, gaining hands-on experience in a leading enterprise platform and building a foundation for career growth in technical and customer-facing roles. Ideal candidates are detail-oriented with excellent communication skills and a proactive attitude.

Accountabilities:

1. Coordinate cloud software updates, system maintenance, and patch deployments
2. Communicate maintenance schedules and product improvements to customers
3. Track and manage project timelines using tools like JIRA
4. Support internal teams in aligning deliverables and schedules
5. Assist in process documentation and internal coordination
6. Participate in structured training to develop product and technical expertise
7. Collaborate with project managers on customer planning and execution

Requirements:

• Strong written and verbal communication skills
• Highly organized with the ability to manage multiple priorities
• Interest in cloud technologies, SaaS, or enterprise platforms
• Self-motivated and comfortable working remotely
• Located in the U.S. or Canada, preferably in the Eastern Time Zone
• Eager to learn and grow in a fast-paced tech environment
• Experience with tools like JIRA is a plus but not required

Benefits:

• Remote position with flexible schedule (East Coast preferred)
• Competitive salary: $60,000 - $80,000 USD annually
• Onboarding and product training
• Experience in SaaS operations and enterprise support
• Clear career progression into technical support, consulting, and customer success roles
• Opportunity to work with international teams across time zones
• Long-term growth potential within a leading software company

Jobgether hiring process disclaimer: This role is posted on behalf of our partner company. Applications undergo an AI-powered 3-step screening process to select the top 5 candidates based on CV and LinkedIn profile analysis. If selected, you will be notified within 7 days. If not, your profile may be considered for other opportunities. Thank you for your interest!