Technical Support Engineer – Battery and Charger Systems

Allen Energy; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Technical Support Engineer to provide exceptional customer service and technical support for innovative battery and charger systems. This role offers the chance to work remotely while engaging with cutting-edge technology and collaborating with diverse teams to drive improvements. You'll play a crucial role in enhancing customer satisfaction and promoting products at trade shows and conferences. If you're passionate about technology and eager to make a positive impact, this opportunity is perfect for you.

Benefits

Full Work from Home Flexibility

Accrued Paid Time Off

Complete Medical Insurance

401(k) with Company Match

Qualifications

• 3+ years of relevant experience preferred, especially in Ground Support Equipment.
• Strong technical acumen and ability to read technical manuals.
• Excellent computer skills essential for effective job performance.

Responsibilities

• Provide technical support to customers, ensuring product satisfaction.
• Lead projects for technical improvements and develop new solutions.
• Communicate effectively with customers across various responsibility levels.

Skills

Technical Support

Customer Relationship Management

Project Management

Problem Solving

Communication

Technical Acumen

Education

High School Diploma

Engineering Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Teams

CAD Software

Job description

Technical Support Engineer – Battery and Charger Systems

Technical Support Engineer – Battery and Charger Systems

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Allen Energy is a leading provider of batteries and chargers for industrial electric vehicles, specializing in Ground Support Equipment at airports. Our mission is to deliver the best products and services to our customers while providing innovative solutions to meet their needs. Our values are centered around integrity, authentic relationships, customer satisfaction, and sustainability.

Allen Energy is seeking a qualified Technical SupportEngineer to work with our cutting-edge technology products and deliver exceptional customer experience. The candidate selected will be heavily responsible for providing technical support to customers and ensuring the efficient and cost-effective operation of our battery and charger products. The Technical Support Engineer will also work closely with our suppliers and customers to identify opportunities for improvement and provide the best overall solutions to meet their initiatives.

As part of the Allen Energy team, you’ll gain the opportunity to hone your professional, technical, and interpersonal skills across all facets of the organization and support the shared goal of unlocking new standards of growth, innovation, and advancement. In addition, you will have the opportunityto leverage your people skills and build a successful career, knowing that your efforts positively impact our clients and the community.

This is a remote, full-time (40 hours) position M-F with occasional weekend work.

Requirements

As the Technical SupportEngineer, you will play a critical role in maximizing customer satisfaction and driving sales growth through providing productsupport, leading projects for technical improvements, and developing unique solutions. Your exceptional relationship-building skills will be essential in maintaining communication with existing and potential customers, from mechanics to managers, to truly understand their needs and tailor solutions accordingly.

To succeed in this role, you must have a strong technical background and a passion for continually learning about new products, services, and business processes. Your ability to exercise discretion and independent judgment when dealing with critical matters and to work cooperatively with a vast range of internal stakeholders will be highly valued. You will also play a significant role in promoting our products on a national and international level, attending trade shows, conferences, meetings, and seminars while continuously seeking and evaluating suppliers to improve our product and service offerings. Overall, your dynamic contributions will be a key factor in shaping our company's image and increasing sales.

In this role, you will be expected to:

• Provide technical support both remotely and on-site to our customers, ensuring that our products perform optimally and that our customers are highly satisfied.
• Take part in technical projects aimed at improving our products and developing new ones. As a lead, guide your colleagues to success.
• This role requires excellent communication skills, as regular interaction with both existing and potential customers is vital to promoting a good relationship between them and our organization. You will be communicating with customers across responsibility levels, including mechanics, managers, and executives.
• Combine your extensive product knowledge with insights into your customers' needs to develop unique solutions that are well supported by critical financial analysis and feasibility studies.
• Attend trade shows, conferences, meetings, and seminars to stay informed about industry developments and to promote our products in a highly competitive market.
• This role requires, on average, around 5 to 10 days of domestic travel per month, together with some occasional international trips.
• Work independently and proactively, demonstrating passion and initiative while thriving with minimal supervision.
• Candidates should be enthusiasticabout self-education andlearning new products, services, and business processes.
• Use your excellent judgment and discretion to handle critical matters independently and confidently without external assistance.
• Work collaboratively with cross-functional teams- sales, engineering, customer service, marketing, finance, and legal to deliver exceptional results.
• Strategize to provide unique solutions and value propositions that can measurably stimulate sales growth.
• Actively seek and evaluate suppliers so that we can offer better products, services, and insights to our customers.
• Contribute to creating compelling marketing content, such as case studies, white papers, and published articles in trade journals.
• Assume any other role-related duties assigned to you by your superior.

Core Qualifications

• To be considered for this role, no previous job history is required, but preference will be given to applicants having at least three years of relevant experience. Preference will also be given to those who have previously worked with Ground Support Equipment, CAN, vehicle control systems, energy storage systems, or motive power battery and charger systems.
• Candidates with a verifiable track record of achieving results will be highly valued. This could entail improving efficiency, implementing cost-saving measures, or enhancing overall performance.
• A High School Diploma or equivalent is required for this position, with an engineering degree being preferred.
• Must demonstrate strong technical acumen and be able to read and comprehend technical manuals, procedures, and diagrams with ease.
• Excellent computer skills are necessary, including Word, Excel, PowerPoint, Teams, and CAD. Must be able to quickly learn and master application specific software.
• This position is customer-facing. As such, applicants must be comfortable interacting with clients and willing to visit customer sites - occasionally on short notice; strong verbal and written communication is essential.

General Qualifications

• Must be able to stand for long periods of time
• Must be able to frequently bend, twist, reach, kneel or crouch
• Must be able to lift 25 pounds
• Must wear Personal Protective Equipment in the proper manner when required
• Must have a valid driver’s license and safe driving record
• Must have a valid US passport
• Must pass a drug test
• Salary commensurate with experience for an entry level position
• Full Work from home flexibility
• Accrued Paid Time Off and core holiday pay
• Complete Medical Insurance
• 401(k) with company match

Allen Energy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

If you are a self-starter, go-getter and team player, who builds authentic relationships, we encourage you to apply.Please send cover letter, resume, and salary requirements to [e-mail].

At Allen Energy, we are interested in all qualified candidates who are legally authorized to work in the United States. Applicants who meet or exceed the above qualifications will be contacted for an interview. If you are selected to receive an employment offer, your employment will still be contingent upon completing and passing a mandatory background check, drug test, and probationary period.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Airlines and Aviation

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