Senior Technical Support Engineer

STACK Cybersecurity; United States; Hybrid; USD 60,000 - 140,000; Full time

Job summary

An innovative managed security service provider is on the lookout for a Tier 3 Technical Support Engineer. This role is pivotal in leading complex implementations and escalations, ensuring seamless project execution. The ideal candidate will have a robust background in IT support, particularly with Microsoft technologies and security principles. You'll be working in a dynamic environment that values expertise and collaboration, making a significant impact on client projects while enjoying a flexible work setup. If you're ready to elevate your career in a fast-paced, security-focused atmosphere, this opportunity is for you.

Benefits

Medical Insurance

Vision Insurance

401(k) Plan

Qualifications

• 3-5 years of IT support experience with at least 2 years in advanced system administration.
• Demonstrated expertise with Microsoft technologies including Entra ID and Intune.
• Strong understanding of security principles and experience with EDR/MXDR solutions.

Responsibilities

• Independently own and execute client projects from planning through implementation.
• Support and deploy Windows Server environments and manage RAID/storage hardware.
• Lead virtualization initiatives, including Hyper-V and/or VMware environments.

Skills

IT Support Experience

Windows Server Environments

Advanced System Administration

Microsoft Technologies

Security Principles

Advanced Troubleshooting

Excellent Communication Skills

Education

Bachelor's Degree in Information Technology

Tools

Microsoft 365

Hyper-V

VMware

Firewalls

Entra ID

Job description

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Founder, President, & CEO at STACK Cybersecurity, a leading managed security service provider (MSSP) for IT and cybersecurity.

STACK Cyber is a fast-growing, security-focused MSP delivering best-in-class solutions to mid-sized businesses. We’re on a mission to protect, empower, and modernize IT environments across industries. As we expand, we’re seeking a Tier 3 Technical Support Engineer to join our high-performance team and lead the charge on complex implementations, escalations, and project execution.

As a Tier 3 engineer, you’ll serve as the technical expert for escalated support issues and independently lead critical client projects. This is a hands-on role requiring deep expertise across infrastructure, networking, security, and cloud platforms.

This position is open to on-site in Livonia, MI as well as hybrid or remote.

Key Responsibilities

• Independently own and execute client projects from planning through implementation and post-project reporting.
• Support and deploy Windows Server environments (Dell/HPE hardware).
• Manage RAID/storage hardware, disk throughput optimization, and disk management.
• Lead virtualization initiatives, including Hyper-V and/or VMware environments.
• Design and implement backup strategies and system redundancy.
• Manage Layer 3 switching, including VLANs, link aggregation (LAG), and routing protocols.
• Administer Microsoft 365 (M365) at a deep level, including Exchange Online, Intune, Azure AD, and licensing structures.
• Handle firewall configuration, IPSEC/VPN tunnels, and cloud-based firewall solutions.
• Manage Certificate Authorities, Windows domains, and hybrid identity platforms.
• Configure and troubleshoot DKIM, DMARC, and SPF for email security and deliverability.
• Work with Entra ID (Azure AD) for hybrid identity and access management.
• Provide support for applications running on Windows Server operating systems
• Participate in on-call rotations

Qualifications

• 3-5 years of IT support experience with at least 2 years in advanced system administration
• Demonstrated expertise with Microsoft technologies including Entra ID, Intune, SharePoint, and OneDrive
• Strong understanding of security principles and experience with EDR/MXDR solutions
• Proficiency in Windows Server environments and application support
• Advanced troubleshooting skills with the ability to diagnose and resolve complex technical issues
• Excellent communication skills with the ability to explain technical concepts to various audiences

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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Technical Support Specialist Level 1 - (Remote US or Canada)

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