Technical Support Specialist - IT & End-User Champion

PriceSmart; Miami (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

A major membership warehouse club operator in Miami seeks a Technical Support Specialist to ensure smooth IT operations. The role includes engaging directly with users to resolve technical issues, managing service requests, and contributing to team projects. Ideal candidates should possess excellent customer service skills, basic network understanding, and proficiency in Windows PCs and Microsoft Office. A collaborative environment awaits where innovation and efficiency are fostered.

Qualifications

• Experience in customer service with great phone etiquette.
• Basic understanding of computing networks, including AS400.
• Proficient with Windows PCs and Microsoft Office software.

Responsibilities

• Engage directly with end-users, providing solutions for technical issues.
• Manage service requests via email, ticketing system, and phone calls.
• Monitor System i/AS400 in the morning.
• Provide exceptional customer service.

Skills

Customer service

Technical support

Problem solving

Communication skills

Attention to detail

Tools

AS400

Windows PCs

Microsoft Office

Job description

A major membership warehouse club operator in Miami seeks a Technical Support Specialist to ensure smooth IT operations. The role includes engaging directly with users to resolve technical issues, managing service requests, and contributing to team projects. Ideal candidates should possess excellent customer service skills, basic network understanding, and proficiency in Windows PCs and Microsoft Office. A collaborative environment awaits where innovation and efficiency are fostered.